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  • #27664

    I’m having trouble with the header on Enfold when viewing on a safari browser. There is a 1/2 inch gap above the header that is black, however when you begin to scroll the gap changes from black to transparent and you can see the images scrolling under the header in the space directly above the header. The top of the header should allign with the top of the browser without any black or transparent gap. How do I resove this?

    #134883

    Hi Jwinst,

    Make sure that you aren’t logged into WordPress and that the admin bar is hidden by some other plugin. I’ve seen this happen one other time with a user on an older vesion of Safari but it fixed itself after some local cache changing out at some point with no change to anything on the theme.

    If you have any plugins installed you can try disabling them and see if that helps as well as clearing you local cache for the site.

    I can take a look at it on my end as well though I do have the newest OS+Safari combination .

    Regards,

    Devin

    #134884

    Hi Devin~

    I do not hav any pluggins installed other than the ones you guys installed during customization, and Ive tried refreshing the cache and it still have the same problem.

    Perhaps it’s an issue with positioning and the header is not positied at the very top of the browser?

    #134885

    Hey,

    Please give us a link to your website or a screenshot. We need to inspect it.

    Regards,

    Ismael

    #134886

    Site URL:

    http://interactivemobility.net/

    Screenshot of minimized header after scrolling initiated on Safari Browser. Image should not be visible above the header. On Firefox the header remains flush with the top of the browser even during scrolling and nothing is visible above the header.

    Safari Before Scroll with black bar at top that should not be there:

    http://cl.ly/image/00440J211p2i

    Safari After Scroll and black bar becomes transparent as header minimizes:

    http://cl.ly/image/2L1d1O2k1L22

    Firefox during scroll:

    http://cl.ly/image/2Q120X252Q3d

    #134887

    I re-read Devin’s post above and logged out of the WP admin and it corrected the problem… Is there a reason why it doesnt work correctly when I logged into WP admin?

    #134888

    As I said above, my guess is that you have the admin bar set to not show when viewing the site. The container for it is still getting rendered for some reason.

    Try going to Users>Your Profile and look for the option for “Toolbar” . Check the box for “Show toolbar when viewing site”.

    Regards,

    Devin

Viewing 7 posts - 1 through 7 (of 7 total)
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