Viewing 18 posts - 1 through 18 (of 18 total)
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  • January 26, 2018 at 2:50 pm #903398
    oliverstone

    Hi

    I have a fresh installation of Enfold theme which works correctly. However, the Gym theme demo import does not import the media files.
    Steps I have taken to try and correct this issue:
    1. Create and install a php.ini file
    2. Increase memory limit in wp-config.php file.
    3. Changed php version from 5.6.22 to php version 7.0

    Still unable to import media files using the Gym demo import :(((
    Here is the site’s home page http://demofireandspicefestival.co.uk.gridhosted.co.uk/

    In addition to the above, I the site displays following warnings:

    Warning: include(/var/sites/d/devonfireandspicefestival.co.uk/public_html/wp-content/uploads/avia_fonts/flaticon-sports/charmap.php): failed to open stream: No such file or directory in /var/sites/d/devonfireandspicefestival.co.uk/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 488

    Warning: include(): Failed opening ‘/var/sites/d/devonfireandspicefestival.co.uk/public_html/wp-content/uploads/avia_fonts/flaticon-sports/charmap.php’ for inclusion (include_path=’.:/usr/newage/lib/php’) in /var/sites/d/devonfireandspicefestival.co.uk/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 488

    I have reinstalled the latest Enfold theme version 4.2.2 manually via FTP, but still experiencing same issue – unable to import Gym demo media images.

    On a positive note, I have successfully installed the Gym demo on a test site with a different hosting provider.

    But can you please advise how I may fix the installation issue with my current hosting provider?

    Thanks in anticipation.

    January 29, 2018 at 10:08 pm #904471
    Basilis

    Hey oliverstone,

    Before anything else – can you please let us know what php version you run into the Web Site?

    Best regards,
    Basilis

    January 29, 2018 at 11:28 pm #904526
    oliverstone

    Hi Basilis
    Thank you for your reply.
    The information was in my message: PHP version 7.0
    Best regards
    Oliver

    January 30, 2018 at 4:06 am #904595
    Mike

    Hi,
    There are a number of reasons that some hosts are having issues, yet I have been testing alternative methods of importing the demos with these troublesome hosts. If you wish, please try this:

    Here is the All-in-One WP Migration files for the Gym Demo in the Private Content area.
    They are in a zip file that you will need to extract, one is the import, the other is the login info for after the import. Note that you will lose your current settings and content. Install this plugin: all-in-one-wp-migration
    Read this All-in-One WP Migration tutorial

    Best regards,
    Mike

    January 30, 2018 at 3:03 pm #904931
    oliverstone

    Hi Mike
    Thank you for your reply. I will try the method you have suggested.
    Best regards
    Oliver

    January 30, 2018 at 3:15 pm #904941
    oliverstone

    Hi Mike
    Your import suggestion using All-in-One WP Migration worked like a dream!
    Thank you.
    Best regards
    Oliver

    January 30, 2018 at 8:04 pm #905090
    Mike

    Hi,
    Glad we could help, we will close this now. Thanks for using Enfold.

    Best regards,
    Mike

    • This reply was modified 6 years, 10 months ago by Mike.
    July 8, 2019 at 6:29 pm #1116743
    ridkadri
    This reply has been marked as private.
    July 9, 2019 at 2:39 am #1116839
    Mike

    Hi,
    We could try to manually install the demo, Please include FTP access in the Private Content area.

    Best regards,
    Mike

    July 20, 2019 at 1:59 pm #1120442
    ridkadri

    Can i also have the media files to upload manually? i still havent been attended to

    July 20, 2019 at 5:47 pm #1120455
    Mike

    Hi,
    @ridkadri, Sorry, it looks like we missed your post, typically in your case you will want to upload the images and then try to reinstall the demo, but sometimes just uploading the images works so please try both.

    Best regards,
    Mike

    July 20, 2019 at 6:05 pm #1120458
    ridkadri

    thanks. got the link

    July 20, 2019 at 6:21 pm #1120459
    ridkadri

    file came as .wpress and it cant be opened

    July 20, 2019 at 8:42 pm #1120477
    Mike

    Hi,
    Please try reloading this page, I updated the link.

    Best regards,
    Mike

    July 20, 2019 at 8:55 pm #1120480
    ridkadri

    gotten the new link and got the uploads folder but the images cant be found in there

    July 20, 2019 at 9:26 pm #1120484
    Mike

    Hi,
    This sounds like your going to need to install the demo again.
    If this doesn’t help, please include an ftp access in the private content area so we can be of more assistance.

    Best regards,
    Mike

    July 20, 2019 at 9:34 pm #1120485
    ridkadri

    Alright reinstalling worked. Thanks for the help

    July 20, 2019 at 11:36 pm #1120496
    Mike

    Hi,
    Glad to hear, thanks for using Enfold.
    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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