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  • #1178090

    I have a FullWidth Easy Slider on a page to play a video on load.
    When I enable the “Mute Video player” option under it video settings for this Fullwidth Easy slider video, it as expected on load, plays the video muted.
    When I watch the video playing and want to un-mute it I go to the video controls, hit the un-mute icon and it appears to un-mute BUT does nothing.
    I cannot slide the volume control on the video up.
    I have tried lots of things, cache, updates etc… nothing fixes it.

    This feature does work fine on your Enfold Video widget, so it appears just to be with the Fullwidth Easy Slider.

    Something Im doing wrong?

    Regards
    Dan.

    #1178301

    Hey Dan,

    Could you post a link to where we can see the problem in question please?

    Best regards,
    Rikard

    #1178324
    This reply has been marked as private.
    #1178400

    Good morning, sir,
    I have the same problem with the sound management with easy slider full width.
    The value of the check button to mute or unmute the sound of the video is not taken into account. The video is always mute.
    Whether it is a Youtube video, or hosted on the server.
    Regards
    Michel

    #1179100

    Hi,
    Sorry for the late reply, unfortunately, the browsers are muting videos automatically based on the user’s engagement with the website.
    The mute option doesn’t override the user’s browser it is an option to assist with video autoplay, some browser versions will not autoplay a video unless it is muted.

    As for the videos where you can’t change the volume slider, this HTML5 video player is the WordPress built-in “mejs-mediaelement” and the text for the volume control is hidden, but it says this:
    Utilisez les flèches haut/bas pour augmenter ou diminuer le volume.
    Use the up / down arrows to increase or decrease the volume.
    which is not much help if you can’t see it.
    I couldn’t change this behavior with css but I was able to add a title that will show on hover with this script.
    Try adding this code to the end of your functions.php file in Appearance > Editor:

    function custom_mejs_script(){
      ?>
      <script>
    (function($){
      $(document).ready(function(){
    $(".mejs-controls").attr('title', 'Utilisez les flèches haut/bas pour augmenter ou diminuer le volume.');
    });
    })(jQuery);
    </script>
    <?php
    }
    add_action('wp_footer', 'custom_mejs_script');

    Best regards,
    Mike

    #1179363

    Sorry Mike but thats not an adequate fix at all for my clients. I have tried it on 5 browsers, 8 devices and the issues is the same.
    Your Enfold Video widget works perfectly (Same mute functionality settings as FullWidth Easy Slider) with our so called browser settings so I dont believe its anything as you are suggesting.
    Please review in light of this.
    Regards
    Dan.

    #1179396

    Thank you for Mikef or your explanation but unfortunately I don’t have the skills to answer you nor to go and modify the code myself. Moreover there is the language barrier.
    I had chosen this theme precisely for its management of the video and for its construction interface. In order not to have to get my hands in the code. I can see at home that with each new version of Enfold I have good and bad surprises.
    Maybe your patch will be integrated in the new version.
    Thanks for your help
    Michel
    Merci pour votre explication mais malheureusement je n’ai pas les compétences nécessaires pour vous répondre ni pour aller modifier moi-même le code. De plus il y a la barrière de la langue.
    J’avais choisi ce thème justement pour sa gestion de la video et pour son interface de construction. Afin de ne pas avoir à mettre les mains dans le code. Je constate chez moi qu’à chaque nouvelle version d’Enfold j’ai des bonnes et des mauvaises surprises.
    Peut-être que votre correctif sera intégré dans la nouvelle version.
    Merci pour votre aide
    Michel

    #1180016

    Any update please on my message above??

    #1180277

    Hi,

    @dangavin2
    Sorry for the late reply I’ve been researching this further and found there is a WordPress filter to change the start volume, but I have not been able to get this to work yet.

    add_filter('mejs_settings', function ($settings) {
        $settings['/*setting here*/ '] = /*value here*/;
        return $settings;
    });

    I’m going to ask for some help for the rest of the team with this.

    But I was able to make the necessary change directly in the WordPress file so when the player is unmuted the volume is up so you can hear it, but it would be better to use the filter so the setting doesn’t revert with every WordPress update.
    If you want to try it, you would place the linked file in [wordpress]\wp-includes\js\mediaelement\mediaelement-and-player.min.js and save a copy of your original for fallback.
    File: https://www.dropbox.com/sh/el0xjrlnp4fyjfh/AAAXiWNZ_-VZaOQr3xbBWPsta?dl=0

    Interesting though, this was reported as a working solution but it didn’t work for me.

    Best regards,
    Mike

    #1180294

    Hi Mike, Thanks for your good efforts.
    The file replacement works, not an ideal fix but a good workaround.
    The filter needs settings and values specified and I dont know what they are so couldn’t test. i.e. ‘/*setting here*/ ‘] = /*value here*/;
    Would be interested to hear if your colleagues have other options.
    Regards
    Dan

    #1180503

    Hi,
    Glad to hear the workaround is helping for now, I have reported my findings to the dev team for their review and a better solution.
    Thank you for your patience.

    Best regards,
    Mike

    #1183574

    Hi Mike any update on this?

    #1183867

    Hi,
    Sorry not yet, my report is still open, sometimes the first message from them is the fix. But the dev team did just release a new update with quite a few fixes, so I’m sure they were focused on that.
    Thank you for your patience.

    Best regards,
    Mike

    #1192181

    Hi Mike any update on this now?

    #1192548

    Hi,
    Not at this time, Thank you for your patience.

    Best regards,
    Mike

    #1192690

    Sorry Mike but as there is a lack of priority by Enfold on this, my Boss has asked me to leave a public review and we are pulling the theme from this site and dropping the theme from our business plans.
    Regards.

    #1193103

    Hi,
    I wouldn’t say this is a lack of priority, it’s a matter that correcting a WordPress core file from within a theme takes time, we can’t make a release that replaces the file, we have to come up with another solution especially since the filter WordPress published for this doesn’t seem to be working.

    Best regards,
    Mike

    #1322393

    Hello,

    I’m having the same problem, has this bee fixed yet? Also the file you uploaded to the link is gone so i can’t even use the temporary fix.

    #1322481

    Hi,
    I have tested the Fullwidth Easy Slider Mute Video Player Option on WordPress v5.8.1 with Enfold v4.8.6.2
    with the Mute Video Player option checked
    2021-09-27_001.png
    and unmuting works with the mouse and keyboard in Chrome, Firefox, and Edge on Windows 10
    2021-09-27_002.png
    Please check your versions and that you have not checked the option to Hide Video Controls.
    The original issue in this thread was for a WordPress core file, but this doesn’t seem to be the case anymore.
    If this doesn’t help your case try disabling your plugins and checking again, otherwise please open a new thread with a link to your test page and an admin login so we can check.
    Since this is not your thread posting your login here will not be private and you will not see anything we write in the Private Content area, creating your own thread will be best, thank you for your patience and understanding.

    Best regards,
    Mike

Viewing 19 posts - 1 through 19 (of 19 total)
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