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  • #1097074

    Hi
    Enfold front page not loading properly on Android or Iphone. Slider only loads half image. No menu. Loads ok on PC. Deactivated any apps…didn’t help. Nothing has changed with the website since the last update from WordPress. All apps and theme up to date. Any ideas??
    Regards
    Richard

    #1097219

    Hey Richard,

    Best regards,
    Victoria

    #1097327

    Hi Victoria
    Thank you for that information. I have made the change and that fixes the image. But the menu and the footer were not working problem I thought it might be due to some css coding which I deleted. See below

    /*mobile fix
    @media only screen and (max-device-width: 736px) {
    .phone-info {
    top: 107px;
    }}*/
    
    /*mobile fix
    @media only screen and (max-device-width: 736px) {
    h1.main-title.entry-title {
    display: none;
    }}*/
    
    /*mobile fix
    @media only screen and (max-device-width: 736px) {
    footer#socket {
    display: none;
    }}*/

    That fixed the footer but the mani menu only appears when the mobile is sideways. And it does not look the best.
    Any further ideas??
    Regards
    Richard

    • This reply was modified 5 years, 6 months ago by Richard.
    #1097558

    Hi,

    Thanks for the update.

    Those sections are visible on our end. Please make sure that you’re not looking on a cached version of the page. And don’t forget to toggle the Performance > File Compression settings.

    Best regards,
    Ismael

    #1097610

    Hi
    Thank you for your reply. I deleted all cached data on the mobile with no luck. I have placed a link belong that shows a screen shot of my mobile. If you compare it with a PC you can see the huge difference. Some up date ie enfold or wordpress ?? has changed the format of the mobile screen.

    Also where can I find Performance > File Compression settings.

    Thank you
    Regards
    Richard

    #1097916

    Hi,

    Thanks for the update.

    What is the actual model of that device? Can you scroll down the page and see the footer?

    Best regards,
    Ismael

    #1097954

    Hi Ismael
    I can see the footer with out turning the mobile on its side now but only because I deleted the mobile fix coding (given to me by support some time ago)

    My mobile is a Samsung J3. My clients mobile is an iPhone XS Plus which also has the problem

    Regards
    Richard

    #1098237

    Hi,

    Thank you for writing to us.

    From your screenshot, it appears the problem exists when viewing the site on your phone which mounted horizontally?

    I checked your site on my Android phone and I am able to scroll the frontpage to view the footer. Please let me know if you are able to scroll the page when viewing the site on your mobile phone?

    Best regards,
    Vinay

    #1098242

    Hi
    Thanks for your reply. Yes I can scroll while it is horizontal. The full page shows while horizontal. The problem is there is no menu showing and the telephone number has grown in size and looks odd and is not in the right position. The header is all wrong.
    Regards
    Richard

    #1100328

    Hi
    Can someone give me an idea of what is wrong with the way enfold is displayed on a mobile please
    Thank you

    #1101177

    Hi,

    There is nothing work.
    How using the elements can have issues, but this is because of aliments for example or order of the elements.

    Best regards,
    Basilis

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