Tagged: 

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • June 21, 2018 at 2:53 pm #975810
    KatrienW

    Hi team Kriesi

    First of all I would like to say that I love Enfold, and that I’ve made a lot of clients really happy by using this theme for a myriad of websites. But now I’ve encountered an issue that I never ran into in the past.
    The website I’m building right now (details in private) has been working fine so far, but since I installed WooCommerce today the front end won’t load anymore. The back end works just fine, and it definitely has something to do with WooCommerce because when I deactivate it, the front end loads perfectly. Do you guys have any idea how to fix this? We need to be able to finish the WooCommerce webshop asap.

    June 22, 2018 at 7:35 am #976118
    Ismael

    Hey KatrienW,

    Thank you for using Enfold.

    The site still loads when the WooCommerce plugin is activated. Is this fixed? How can we reproduce issue?

    P.S: Site looks nice. Good job! :)

    Best regards,
    Ismael

    June 22, 2018 at 7:40 am #976120
    Ismael

    Hi,

    UPDATE: I can see the issue now. This is the error.

    woocommerce.min.js:1 Uncaught ReferenceError: Cookies is not defined
    at HTMLDocument. (woocommerce.min.js:1)
    at i (jquery.js:2)
    at Object.fireWith [as resolveWith] (jquery.js:2)
    at Function.ready (jquery.js:2)
    at HTMLDocument.K (jquery.js:2)

    Seems like a cache issue. Please deactivate the cache and minify plugins along with the “Remove Query Strings From Static Resources” plugin temporarily.

    Best regards,
    Ismael

    June 22, 2018 at 12:56 pm #976302
    KatrienW

    Hi Ismael

    Thanks, it is one of my best designs with Enfold so far. ;)

    Thank you for identifying the issue. Do I have to deactivate/delete the cache & other plugins permanently? If not, how do I know when it’s okay to activate them again?

    June 22, 2018 at 1:12 pm #976307
    KatrienW

    Hi again,

    I deactivated all of the related plugins, but the front end still doesn’t load with me. I tried it in Chrome and Edge.

    June 22, 2018 at 1:49 pm #976329
    Victoria

    Hi KatrienW,

    Best regards,
    Victoria

    June 22, 2018 at 1:51 pm #976333
    KatrienW

    Hi sorry, forgot I changed the credentials this morning. See private.

    June 23, 2018 at 11:47 am #976900
    Victoria

    Hi KatrienW,

    Thank you, it worked now.

    Here is a thread for you to consider
    https://github.com/woocommerce/woocommerce/issues/15531

    If you need further assistance please let us know.
    Best regards,
    Victoria

    June 26, 2018 at 5:46 pm #978045
    KatrienW

    Hi

    I solved it now. The issue was with a code in the header & footer plugin that I inserted for a MailChimp pop-up sign-up form. As soon as I removed that piece of code, the site loaded again. I’m now trying to find a way to get my MailChimp pop-up back, since the custom code from MailChimp doesn’t work.

    Thanks guys, problem solved (causing another.) ;)

    June 26, 2018 at 7:25 pm #978097
    Victoria

    Hi KatrienW,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.