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  • July 2, 2019 at 11:17 pm #1115296
    Yannick77

    Hi
    I have issues on 2 new Enfold websites. The Enfold form does not send the messages.

    On one website I activated Recapthca v3 and then the form will not even show the “success” message if you press the send button – it seems like the form just does nothing. When I deactivate recaptcha the form shows the “success” message but no email arrives.

    Both websites are hosted at one.com and I never had issues with sending/receiving emails with Enfold websites at one.com I have +/- 10 Enfolds at one.com

    • This topic was modified 5 years, 4 months ago by Yannick77.
    July 3, 2019 at 10:11 am #1115406
    Vinay

    Hey Yannick77,

    Thank you for sharing the details.

    Let us know if the emails go thru when you deactivate captcha from Enfold > Google Services.

    Then activate captcha and deactivate all plugins and try again.

    We will await your test results.

    Best regards,
    Vinay

    July 3, 2019 at 10:41 am #1115413
    Yannick77

    Hi the mails arrive when I trurn of reCaptcha -> the issue is the form becomes unresponsive when I turn it on -> I addes recaptcha because of the SPAM they received

    July 3, 2019 at 2:04 pm #1115478
    Yannick77

    I disabled all plugins and recaptcha still did not work and “froze” the form

    July 5, 2019 at 2:05 pm #1116049
    Yannick77

    Hi the issue is not resolved yet I tried also with Recaptcha V2 and the form just freezes – nothing happens when you push on “send” button

    July 8, 2019 at 4:09 am #1116539
    Ismael

    Hi,

    Thank you for the update.

    The issue occurs when the Performance > JS Compression option is enabled. Please deactivate the JS compression option for now and use Autoptimize instead.

    Best regards,
    Ismael

    July 8, 2019 at 9:26 am #1116591
    Yannick77

    Hi Ismael,

    Thanks that worked!
    Sadly enough this means compromising on speed. Maybe you can integrate Google Recaptcha in the performance settings setup?

    July 8, 2019 at 9:45 pm #1116761
    Guenni007

    by the way – i use the reCaptcha v3 with CF7 in Enfold – that works even with js compression.
    and i only load those scripts for contact form pages
    by replacing one line in class-grecaptcha.php ( line 271)
    from : $regex = "!\[av_contact!";
    to: $regex = "!\[contact-form-7|\[av_contact!";

    July 9, 2019 at 4:00 am #1116868
    Ismael

    Hi,

    There is going to an improved version of the spam feature in the next update with all the GDPR compatibility and a lot more options, and it is going to be compatible with the performance options. You will be notified when the new patch is available.

    @guenni007: Thank you for the confirmation.

    Best regards,
    Ismael

    July 9, 2019 at 11:57 am #1117019
    Yannick77

    @Ismael – thanks that’s great news – will wait a bit with updating all my Enfold’s then :-)

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