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Viewing 18 posts - 1 through 18 (of 18 total)
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  • November 9, 2015 at 2:19 pm #532584
    fristil

    Hi,

    When im trying to use Enfolds element “Form” on a website of mine, it does not send away any email sometimes. When it successfully sends away a email the confirmation appears, if not the form disappers and no message appears. I have attached a example of the problem.

    My specs:
    PHP v. 5.6.14
    Enfold v. 3.3.2
    Wordpress v. 4.3.1

    November 9, 2015 at 2:31 pm #532591
    Yigit

    Hi fristil!

    Please see – http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    Regards,
    Yigit

    November 9, 2015 at 2:43 pm #532607
    fristil

    Hey Yigit,

    I have tried all these steps. An email can be sent if i send it with Contact Form 7 and Gravity Forms aswell.

    November 9, 2015 at 4:09 pm #532696
    fristil

    Hey Yigit,

    I have tried all these steps. An email can be sent if i send it with Contact Form 7 and Gravity Forms aswell.

    November 10, 2015 at 12:50 pm #533179
    fristil

    I have noticed that it’s only happening on the browser Mozilla firefox 42.0 on Mac OS only.

    November 10, 2015 at 2:31 pm #533256
    Yigit

    Hey!

    Are you using any add-ons? If you are, please try disabling them and check if that helps.

    Cheers!
    Yigit

    November 10, 2015 at 3:06 pm #533301
    fristil

    Hey,

    On the browser or on the WordPress installation ?

    November 10, 2015 at 3:11 pm #533311
    Yigit

    Hi!

    On the browser. It should browser related since it only occurs on Firefox 42 on OSX.

    Cheers!
    Yigit

    November 10, 2015 at 3:23 pm #533328
    fristil

    Hey,

    I have disabled all off my extensions on my browser and installed a fresh Worpress installation. The same error occurs.

    It only occurs if i post the form twice. And on the first post i works but not the second.

    November 12, 2015 at 5:28 pm #534918
    Andy

    Hey!

    please try to activate a default WordPress theme and check if you can send any emails there or not. Let us know about your results.

    Best regards,
    Andy

    November 23, 2015 at 12:57 pm #540723
    fristil

    Hey,
    It works to send email using other email-forms as Contact Form 7 or Gravityforms.

    But not using your form-element.

    November 24, 2015 at 7:11 am #541356
    Rikard

    Hi,

    I just tried to send you an email using Firefox, let us know if you get it or not.

    Regards,
    Rikard

    November 24, 2015 at 11:00 am #541459
    fristil

    Hey,
    i got it.

    Was it on an Mac OS with firefox ?

    Do you have a link to the form ?

    Best regards

    November 25, 2015 at 5:18 am #542114
    Rikard

    Hi,

    Yes, sent from Firefox on OSX, I used the form on: in private

    If you are testing and sending empty emails or emails with very little text/banging the keyboard text your hosting provider might interpret that as spam and not send it at all.

    Best regards,
    Rikard

    December 3, 2015 at 11:56 am #546352
    fristil

    Hi we have tested all different scenarios and we have concluded that there is a bug i the form-element in Enfold, using Firefox on OSX.
    We have tested these scenarios on multiple installations, and mulitple devices. The same error occurs. And everything works fine using any type of webrowers except Firefox.

    Please fix this problem asap.

    Best regards
    Pontus Espe
    Fristil

    December 7, 2015 at 10:54 am #547873
    Rikard

    Hi Pontus,

    Thanks for letting us know, would you mind sharing your findings in greater detail so that we can have a look at it? I sent you a test email from Firefox on OSX and I couldn’t see any problems and you stated that you received the email.

    Best regards,
    Rikard

    December 7, 2015 at 10:56 am #547875
    fristil

    Hi,
    The following error only occurs if you send more then one email at time. So first send one, then directly after send another one.

    December 8, 2015 at 5:07 am #548505
    Rikard

    Hi,

    Ok, thanks for letting us know. We’ll have a look at it.

    Thanks,
    Rikard

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