Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • November 13, 2015 at 6:10 pm #535609
    Carsten

    Hi,

    we try to launch the new WordPress site of our customer on his 1&1 server.

    After uploading all the files and database records and visiting the new site for the first time, all settings except color settings seem to be lost.
    After viewing, not saving (!), the Enfold settings, the rest of all settings are lost. WordPress is functioning normal and its settings are all right.
    If we try to import Enfold settings (export/import function) nothing happens. I tried to manually adjust the settings again. But after a view saves all settings are lost, again.

    1&1 customer service is saying it’s our fault … Well, do you know of that strange errors and possibly have a fix for this? It’s the only WordPress installation ever, where this strange things happened.

    I hope you can help us and our customer.

    Best greetings.

    November 16, 2015 at 5:21 am #536274
    Rikard

    Hey Carsten,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    November 16, 2015 at 12:03 pm #536436
    Carsten

    Bug? “ERROR: Your reply cannot be empty.” (private content filled in).

    November 17, 2015 at 6:49 am #537120
    Rikard

    Hi,

    Thanks for the details, I tried changing the Primary Color value under Enfold–>General Styling and it seems to be working. What settings are not saving as they should?

    Thanks,
    Rikard

    November 17, 2015 at 12:23 pm #537245
    Carsten

    Hey,

    thank you for testing.

    I tested again and it seems that more settings can be saved now. But at one point, all settings will be removed.

    Try to import the settings I uploaded to this WordPress installation. Nothing will happen.

    November 18, 2015 at 6:34 am #537830
    Rikard

    Hi,

    I’ve seen that happen too, but simply toggling one of the values and then saving should make them all active. Not sure if you’ve tried that already though?

    Best regards,
    Rikard

    November 18, 2015 at 2:33 pm #538127
    Carsten

    We tried it all.

    Now we installed a fresh new WordPress and it worked after manually importing the images again …
    I think the webserver’s database failed to import our sql file correctly.

    Thanks for your effort.

    November 19, 2015 at 6:43 am #538748
    Rikard

    Hi Carsten,

    Great, glad you got it working again. Please let us know if you should have any more problems on the topic.

    Cheers!
    Rikard

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.