Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 13, 2018 at 7:39 pm #926211
    peterarthur

    I have tried numerous times to install the premium Enfold theme (over the free Enfold theme version) and get failed install error “Destination folder already exists”. I am hesitant to remove the free version because I’m worried about having to rebuild the theme slider and other theme functions (like its layout builder page formatting). What is the fix for uploading a new version over an older version?

    March 13, 2018 at 10:20 pm #926299
    Yigit

    Hey,

    You are using version 3.1.2 which is very old therefore you may need to re-configure some settings/elements but your content is saved on your database so they are safe.

    FTP logins did not work for me. Could you please check them once again?

    Best regards,
    Yigit

    March 14, 2018 at 1:55 am #926357
    peterarthur

    FTP info provided in private content

    March 15, 2018 at 2:22 pm #927343
    Ismael

    Hi,

    Please follow the instructions in the following documentation.

    // http://graphitivity.com/enfold/docs/how-to-install-enfold-theme/#update-via-ftp

    Unfortunately, we can’t help you with the theme installation and update as stated on our support policy.

    Best regards,
    Ismael

    March 16, 2018 at 4:53 pm #928171
    peterarthur

    I followed instructions for installing the theme – deleted Enfold theme, then used FTP to upload Enfold folder (extracted) – and got a fatal error message after installation.”Can’t use function return value in write context in /……wp-content/themes/enfold/header.php on line 6″

    March 17, 2018 at 8:38 am #928406
    Rikard

    Hi,

    Thanks for the feedback. Could you try Yigits solution here to see if that helps please?

    Best regards,
    Rikard

    March 21, 2018 at 6:19 pm #930726
    peterarthur
    This reply has been marked as private.
    March 21, 2018 at 6:49 pm #930762
    Yigit

    Hi!

    Issue you reported here is related to header.php file. You can alternatively contact your hosting provider and ask them to upgrade PHP version, preferably to 7.x.

    You should not have any issues with Enfold. Can we activate Enfold and check the errors on your site and fix them?

    Regards,
    Yigit

    March 22, 2018 at 5:37 pm #931480
    peterarthur
    This reply has been marked as private.
    March 22, 2018 at 6:07 pm #931506
    Yigit

    Hi,

    As mentioned before, issue occurs on old PHP versions. You can check out this post – https://kinsta.com/blog/php-7-hhvm-benchmarks/ and decide for yourself if you would like to continue using older version of PHP. We have fixed the issue by providing backwards compatibility, even though we do not recommend older PHP versions.

    Please contact Envato support to request a refund. Since payment process is managed by them, you would need to contact them regarding your refund request as well.

    Regards,
    Yigit

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