Viewing 19 posts - 1 through 19 (of 19 total)
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  • June 5, 2017 at 4:46 pm #804031
    So Evolve

    The widget is not displaying any Facebook information on any of our sites that we are using it on (below are two)

    SunSpiritGems.com
    StiversandSmithInteriors.com

    Your assistance is appreciated.

    Avery
    FYI – using Chrome Browser

    • This topic was modified 7 years, 6 months ago by So Evolve.
    June 6, 2017 at 6:26 am #804310
    Rikard

    Hey So Evolve,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 6, 2017 at 7:04 pm #804648
    So Evolve

    Not sure if my last private info was sent so here it is again

    See Below

    June 6, 2017 at 7:31 pm #804654
    Yigit

    Hi!

    It seems like cause of the issue is settings on your Facebook page. I tried adding Kriesi.at’s FB link for testing and it worked fine.
    I am able to see Kriesi.at’s FB page in incognito mode when i go to link directly however that is not the case on your page. Please check page settings on FB :)

    Cheers!
    Yigit

    June 6, 2017 at 8:26 pm #804670
    So Evolve

    When we put in Kriesi.at’s FB page on both our PC or our Mac using different browsers we still show the same issue… No Display!
    We have checked our FB pages (this is on multiple sites) and it has nothing to do with FB pages.

    So the mystery goes on and on……………………….

    Anyone else out there having any issues with FB Widget Connection please respond… Thanks

    June 6, 2017 at 8:36 pm #804672
    Yigit

    Hey!

    Are you adding the link as following – https://www.facebook.com/kriesi.at/? You can check out the screenshot i attached in private content field in my previous post. It was taken on your site :)

    To see the difference, please open incognito window on your browser (or open a different browser where you are not logged into FB) and paste both https://www.facebook.com/kriesi.at/ link and your own FB link. You will notice that FB will ask you to login on your link and it will display https://www.facebook.com/kriesi.at/ FB page just fine, without asking to login. It definitely seems like FB settings related issue

    Cheers!
    Yigit

    June 6, 2017 at 8:51 pm #804675
    So Evolve

    Hey Thanks, we were able to replicate that your page works and their page does not… we have this going on with another page as well and will have to find where FB is blocking these pages from showing… cannot see where in the page setting anything is any different!

    Thanks again
    Avery

    June 6, 2017 at 8:58 pm #804678
    Yigit

    Hey!

    I checked older threads and found two more things you can check/try
    1- Please try adding your link with http:// instead of https://
    2- Page may not be approved by Facebook yet. If that is the case, you would need to wait until they do

    Best regards,
    Yigit

    June 6, 2017 at 10:12 pm #804717
    So Evolve

    Tried that… did not work. Just built a image with link as a temp workaround for now.

    Thanks again for the extra help.

    Avery

    June 6, 2017 at 11:12 pm #804735
    Yigit

    Hey!

    Glad you found a temporary workaround for now Avery!
    If Kriesi.at link did not work, we would have more information but for now it only seems like it has something to do with the page itself, therefore, i am out of ideas.

    If you have any other questions or issues, please contact us again! :)

    Best regards,
    Yigit

    June 11, 2017 at 1:24 am #806437
    So Evolve

    Could you please at least provide an answer to my request:
    What are the settings on https://www.facebook.com/kriesi.at
    Are they different than standard default for a FB Business Page?

    Your URL Works but We can’t get any others to work… is it in your code? We are desperate!

    Please see private info below

    • This reply was modified 7 years, 6 months ago by So Evolve.
    June 14, 2017 at 5:37 am #807770
    Ismael

    Hi,

    We need full admin access to the site so that we can inspect the widget settings. Please provide another user account or set the user rights to admin.

    Best regards,
    Ismael

    June 14, 2017 at 5:43 am #807775
    So Evolve

    See New Login Credentials in Private Content

    June 15, 2017 at 8:03 pm #808702
    So Evolve

    Just an update:
    We stated that we were having this FB widget issue on all of our client sites… well, we do have one where the widget is working
    Here is the URL is view: https://closetsutah.com/home-organization-ideas/

    It seems that possibly it might be in the different theme skins and our process and FB pages are all the same in setup

    Avery

    • This reply was modified 7 years, 6 months ago by So Evolve.
    June 16, 2017 at 6:26 am #808833
    Ismael

    Hi,

    I’m sorry but the account is still not set to administrator. We can’t access the dashboard.

    Sorry, you are not allowed to access this page.

    Best regards,
    Ismael

    June 16, 2017 at 6:39 am #808836
    So Evolve

    New Admin Credentials below in private

    June 20, 2017 at 5:06 am #810121
    Ismael

    Hi,

    I tried another facebook page and it is working. Did you set an age or country restriction? Please login to the account the click Settings. Look for the General > Country Restrictions and Age Restrictions.

    Best regards,
    Ismael

    June 20, 2017 at 5:31 am #810137
    So Evolve

    We changes the setting (Age Restrictions to 13+) and it now works. We had them on 17+

    Thanks
    Avery

    June 20, 2017 at 7:16 am #810212
    Ismael

    Hi,

    Great! Glad that it is working now. :)

    Best regards,
    Ismael

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