Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 25, 2016 at 1:41 am #703517
    kylebarnick

    Getting this error below after a clean install of enfold. Not sure what to do…

    Warning: include(/home4/q9k0i4h1/public_html/wp-content/uploads/avia_fonts/light_/charmap.php): failed to open stream: No such file or directory in /home4/q9k0i4h1/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 486

    Warning: include(): Failed opening ‘/home4/q9k0i4h1/public_html/wp-content/uploads/avia_fonts/light_/charmap.php’ for inclusion (include_path=’.:/opt/php55/lib/php’) in /home4/q9k0i4h1/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 486

    October 25, 2016 at 6:05 am #703557
    Jordan

    Hey kylebarnick,

    Try reinstalling the theme again manually.

    Access the folder ‘/wp-content/themes/’ from hosting control panel > file manager or via the FTP tool and rename the ‘enfold’ folder to ‘enfold-old’.

    Download a fresh copy of enfold theme and extract the ‘enfold’ theme folder from the downloaded package and upload it to same location ‘/wp-content/themes/’ this should fix the issue.

    Please refer to the link below for more info on updating the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Let me know how it goes.

    Best regards,
    Jordan

    October 25, 2016 at 6:19 pm #703909
    kylebarnick

    I have tried this several times. I don’t understand why we are having this many issues with Enfold.

    October 25, 2016 at 7:21 pm #703934
    Jordan

    Hi,

    Can you please provide us a temporary FTP access (via private data field)?

    We’ll have a closer look and try to fix the issue for you.

    Best regards,
    Jordan

    October 28, 2016 at 12:44 pm #705261
    kylebarnick

    This is fixed. I commented out the line that was causing the error.

    October 30, 2016 at 6:28 pm #705851
    Vinay

    Hi,

    Glad it’s sorted for you. If you have any further queries please feel free to contact us via new ticket.

    Thank you for using Enfold.

    Best regards,
    Vinay

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