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  • November 28, 2020 at 5:39 pm #1263687
    Kingu_PL

    I have the same contact form from Enfold editor on a few subsites, but only on one site it does not work. No “message sent”, no e-mail sent, nothing. And only this site has the 403 error (PageSpeed). In the past few years it worked properly.

    All plugins were disabled one by one and the form was tested after disabling each one (except for Advanced Custom Fields PRO because after turning it off, the page does not load at all).

    Only this site has the AMP version. The link has been removed from the Advanced Custom Field to check if it is the reason. But it does not change anything.

    Several “WordPress people” tried without success to find the cause.

    November 30, 2020 at 12:49 pm #1263947
    Nikko

    Hey Kingu_PL,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    November 30, 2020 at 11:23 pm #1264075
    Kingu_PL

    Hi Nikko
    Thank you for your quick reply. Now you can log in and check these two contact forms.
    You have got your login credentials to the e-mail 

    • This reply was modified 4 years ago by Nikko.
    December 2, 2020 at 6:53 pm #1264560
    Nikko

    Hi Kingu_PL,

    Can you post the password on private content? so any moderators can try to investigate the issue.

    Best regards,
    Nikko

    December 3, 2020 at 12:02 am #1264587
    Kingu_PL

    Please confirm that somebody works on the issue.

    December 3, 2020 at 4:18 pm #1264799
    Nikko

    Hi Kingu_PL,

    Thanks for giving us admin access.
    We are now investigating on the issue.

    Best regards,
    Nikko

    December 5, 2020 at 6:39 am #1265126
    Nikko

    Hi Kingu_PL,

    I have checked on the issue and I could not find out the reason however I could propose a workaround.
    I tried to create a test page and make it similar in everything (including the js code) and it works properly.
    The only difference is the original page throws a 403 error which is unexpected.
    The solution I could propose is to delete the original page then rename and change the permalink of the test page,adjust few settings.
    Hope this helps.

    Regards,
    Nikko

    December 11, 2020 at 6:32 am #1266468
    Kingu_PL

    Hi Nikko
    It is a strange problem. Thank you very much for taking care of the issue. I see it is the only solution to delete this page and make a new one.

    December 12, 2020 at 2:02 am #1266711
    Jordan Shannon

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    December 15, 2020 at 10:16 pm #1267568
    Kingu_PL

    Hi Jordan
    Please close it. Thank you!

    December 16, 2020 at 5:08 am #1267663
    Nikko

    Hi Kingu_PL,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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