Viewing 17 posts - 1 through 17 (of 17 total)
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  • March 12, 2018 at 4:12 pm #925579
    dig4

    I am having trouble with installing an Enfold Demo. I tried several times. Installing runs without error message, but no media file at all is imported! What can I do?
    PHP Version is 7.1, Hoster is Strato.

    • This topic was modified 6 years, 11 months ago by dig4.
    March 13, 2018 at 8:32 am #925925
    Rikard

    Hey dig4,

    Thanks for the login details. Which demo are you looking to import?

    Best regards,
    Rikard

    March 13, 2018 at 9:34 am #925959
    dig4

    Hi Rikard,
    I want to use the Health Demo (Emma Fold).
    Thanks for helping, best regards
    Martin

    March 13, 2018 at 2:15 pm #926080
    dig4

    Hi Rikard,
    could you import the Health Demo (Emma Fold) even today? We’re a bit in a hurry.
    Thanks for helping, best regards
    Martin

    March 14, 2018 at 5:19 am #926387
    Rikard

    Hi Martin,

    Thanks for the feedback. I tried importing the demo manually but that is not working either, I think the permissions for the uploads folder are wrong on the server your site is hosted on. I’m not sure exactly how you intend to use the demo? For instance, do you need all the images? We will have to upload them manually for you, so please specify if there are only a few that you need.

    Best regards,
    Rikard

    March 14, 2018 at 9:57 am #926506
    dig4

    Hi Rikard,
    thanks for trying. It’s easier to start with the Demo, but youre right – I don’t need all pictures.
    One question about the Slider in HOME: When changing the size of the window the sitting girl is always visible although she is situated on he right side. How do I manage that? Or can you send / upload this image, so I can look at the conditions?
    Thanks for helping, best regards
    Martin

    March 14, 2018 at 1:18 pm #926590
    Mike

    Hi,
    You are getting the error:
    Uncaught TypeError: Cannot read property ‘url’ of shortcodes.js?ver=4.1:4756
    on your homepage, Please check the file and folder permissions for your site. Also please include FTP access in the Private Content area.

    Best regards,
    Mike

    March 14, 2018 at 1:53 pm #926606
    dig4

    Thank you, Mike,
    we changed the file and folder permissions like the instruction http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
    and then installed the Demo “Health” again. It’s still the same:
    We receive a success message but no media files are imported. Please find FTP Data in Privat Content.

    March 14, 2018 at 1:57 pm #926608
    dig4

    See PM below

    March 14, 2018 at 4:44 pm #926693
    dig4

    Please do not change any files from now on in this account. We are currently working on the site.

    March 14, 2018 at 4:53 pm #926706
    dig4

    Dear Kriesi-Team,
    next project, again problems with Demo-Import (now error-message “Importing didnt work!
    You might want to try reloading the page and then try again.”). We wanted to install the Demo “One Page Wedding Demo”
    Can you please help?

    March 14, 2018 at 5:03 pm #926718
    dig4

    FTP see below

    March 15, 2018 at 4:18 am #926985
    Mike

    Hi,
    I see your webhost is Strato, unfortunately a manual install of the demo is necessary.
    I have done this for you, please see Private Content area for new login details.
    Please create new a login and remove the temp admin.

    Best regards,
    Mike

    March 15, 2018 at 2:46 pm #927351
    dig4

    Hi Mike,
    many thanks for installing the demo, that is very helpful!
    Is there a chance to find out what the problem is with Strato?

    Thanks and best regards,
    Martin

    March 16, 2018 at 2:02 am #927831
    Mike

    Hi,
    Unfortunately it is not hopeful, after nearly a dozen cases Strato has offered a different cause in each case with none successful. The closest we ever got was that Strato is blocking the kriesi.at ip where the demos are stored.
    The good news is after the demo imports, I have never heard a complaint about Strato.

    In the future, try installing a localhost version of Enfold, install the demo you wish, then copy the images and database to your live site.

    Best regards,
    Mike

    March 16, 2018 at 3:22 pm #928132
    dig4

    Hi Mike,
    “In the future, try installing a localhost version of Enfold, install the demo you wish, then copy the images and database to your live site.”
    We will try to work that out.
    Still we are considering changing the hoster.
    Thanks for great support!

    March 16, 2018 at 4:29 pm #928161
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    and the video tutorials here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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