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I’ve installed, reinstalled and installed again and again the latest enfold theme and demo 2017. The entire slider is missing. Please assist.
I don’t understand the cue priority. There are request submitted well after mine that have been answered/acknowledged/resolved. Please assist as I was not able to find a solution in previous threads. Thanks loads.
Jordan, thank you kindly for responding. Not for the theme but for the Demo. Initially, I receive an unable to import Demo data please refresh and try again. When the demo finally installs I get a layer slider error that states unable to display.
Jordan, are you still with me? Can you take a look for me please. Login and FTP credentials provided in initial request. Thanks loads.
Hi,
I see that you mentioned you searched the forums already, did you attempt to reset the database before importing?
If not do so using this plugin: https://wordpress.org/plugins/wordpress-database-reset/
Best regards,
Jordan ShannonThere appears to be a clear issue with importing and Enfold 2017 but no clear resolutions. Is it possible you can take a look for me so that I may move past this issue?
Hi,
The username posted above is not working. If you could please take a second look, I will log in and continue to troubleshoot.
Best regards,
Jordan ShannonPlease try again. I was yet again resetting but to no avail. The login for you has been reset to the credentials originally posted. Thank you kindly.
Hi,
Did you check how are your PHP memory? You need to increase it if necessary.
Best regards,
John TorvikPlease take a look for me? My memory limits are plenty. The demo finally installs but not properly. Is there a way to upload the demo manually via FTP. It’s nearly 24 hours now and still no resolution but rather a series of questions easily answered by a login. This is especially frustrating since I provided login credentials at the onset. I am really disappointed in the level of customer service I have received reference this matter.
Hi,
The credentials are still not working for me unfortunately. Please check to make sure ips are not blocked. Did you receive an error message on the last install attempt?
Best regards,
Jordan ShannonHi,
This works. Apologies for the amount of time this is taking. We are continuing to troubleshoot.
Best regards,
Jordan ShannonHi Jordan,
I appreciate your assistance. After midnight passed there was no indicator that you were still working on a solution overnight so I deactivated the user. If you’ve found a fix I will readily re-add you as a user. Please let me know?Jordan, I have re-added your user account. Please let my know if you will need FTP privileges also? Thank you again.
Jordan, are you still actively assisting to resolve? Have the issue been identified? Is there a fix? Thank you kindly.
Hi,
Apologies for the delay, I was still actively working on the issue but was offline when you sent follow-up messages. Sorry we could not resolve the issue and the you were not happy with the service. If you need anything else I hope you will give us a chance to rectify the situation.
Best regards,
Jordan Shannon
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