Viewing 9 posts - 1 through 9 (of 9 total)
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  • May 30, 2022 at 3:58 pm #1353467
    iago26

    Good morning guys,

    I have continuous problems with the Enfold creative Studio theme despite having installed the latest version of the theme and WordPress.

    Very often, when I try to edit any content on the home page (the last time it happened simply by trying to insert the search button, or simply by entering a different font size value) the elements on the top of the home page, although correctly present and displayed admin-side, are no longer displayed online. Likewise, the menu also stops working. The only way to fix this is to load a backup version of the site and clear the cache. What’s wrong with it? The theme is very nice but I can’t be afraid to change anything to not have this inconvenience. Many thanks for the help

    May 30, 2022 at 4:48 pm #1353474
    Rikard

    Hey iago26,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 30, 2022 at 5:35 pm #1353477
    iago26
    This reply has been marked as private.
    May 30, 2022 at 6:34 pm #1353486
    Rikard

    Hi,

    Thanks for that. There is a conflict between the theme and the SG Optimiser plugin when JavaScript file compression is active in the theme. I turned that off for you, and your site is working as it should now. Please review it.

    Best regards,
    Rikard

    May 30, 2022 at 6:40 pm #1353490
    iago26

    Many thanks but at the moment the site is still not working. Should I proceed anyway by uploading the backup? In any case, do you recommend uninstalling the SG optimizer plugin?

    May 30, 2022 at 9:26 pm #1353503
    iago26

    I don’t know why, but I noticed that the SG plugin was still activated. I deactivated it as you suggested and everything worked perfectly again. Many thanks

    May 31, 2022 at 7:22 am #1353527
    Rikard

    Hi,

    Thanks for the update. You shouldn’t have to deactivate the plugin, all that should be necessary is to turn off file compression under Enfold->Performance. I did that yesterday, and your site started working as expected then.

    Please try this in Quick CSS for the question asked in private.

    #text-2 a {
  font-size: 12px;
}

    Best regards,
    Rikard

    May 31, 2022 at 8:40 am #1353543
    iago26

    Thank you very much!

    May 31, 2022 at 9:26 am #1353551
    Rikard

    Hi,

    Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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