Tagged: enfold form
-
AuthorPosts
-
March 6, 2020 at 8:23 pm #1190977
On our Enfold Contact form on this page: https://keysmadelocksmith.com/contact/, the email address is a required field. We’ve been receiving form submissions recently without an email address. When attempting to troubleshoot, we found that when using a desktop/laptop the page will not allow you to submit the form (“Get in Touch” button) unless an email address has been entered. However, on a mobile device, we found that on both an Android and an iphone, the form will allow a user to submit the form without an email address.
I could not find a thread in the forum about this issue. I apologize if it’s already been addressed. Is there a way to fix this?
Also, is there a way in the form settings to have the email “From” be the email address submitted in the form? We left the “From” field blank in the email settings and the instructions say: “Enter your from address for the form – if left blank it will default to user email or (Email address hidden if logged out) “. The word “or” is interesting. What determines if it is one or the other? We are intermittently receiving emails with the From field displaying the user email at times and displaying the “no-reply” address at times. We would prefer it to be the user email but cannot find any guidance on how to achieve this outcome. Thanks in advance for any help on this!!
March 12, 2020 at 2:26 pm #1192621Hey,
We are sorry for the late reply!
You are currently using an older version of the theme. Could you please update Enfold to the latest version -https://kriesi.at/documentation/enfold/theme-update/? I tested it on my test installation and it works correctly. Attached a screenshot in private content field.
In Backend tab of Contact Form, you can see default email in “Your email address” description. So when From mail is not defined, your default mail or (Email address hidden if logged out) will be used. In case you would like from email to be something like (Email address hidden if logged out) , you can set it there.
Best regards,
Yigit -
AuthorPosts
- You must be logged in to reply to this topic.