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The contact form on our website appears to have stopped working in the past couple of months. I have brought everything up to date: Theme, PHP, WordPress, but the form is behaving the same. It loads slowly, and processes so slowly that I think some visitors just give up. When we do wait until receiving the success message, the form results do not arrive in our email in-boxes. They also do not go into Spam folders.
See private content for the URL and login credentials.
Hey Dandelion222,
Sorry for the late reply and thanks for the login, I took a look at your contact form which is a javascript for the Paperform form.
As I understand how this works, your form submission is completed though an iframe for the Paperform site, from there Paperform sends it to were you wish. Your site is not sending the form, by the design of Paperform.
In my test of your form, it gave the success message very quickly, so it didn’t seem like it loads slowly or processes slowly.
I do see an error in the browser console forInvalid App Id: Must be a number or numeric string representing the application id. sdk.jsthis is for the sdk.js file for facebook, while this is not a direct error for your issue, and it didn’t seem to interrupt my use of your form, but javascript errors can cause errors in other scripts.
Please take a look at your facebook sdk script and see if you can correct this error, or try disabling it and test your form to see if that helped, otherwise please ask Paperform if your account settings are correct and if the submissions are reaching Paperform.Best regards,
Mike
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