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  • March 3, 2018 at 3:12 am #920615
    merril

    Hello,

    I have a couple of contact forms on a client’s site that do not work properly, both forms are set to use the autoresponder feature. One of them sends the autoresponder email but it’s not using the custom subject we have set up for this contact form. The other form’s autoresponder is not working at all.

    Additionally, we have tested both forms using a comma separated list of 6 emails ( 2 gmail, 2 hotmail, and 2 corporate accounts) and we don’t get the information on all of them. We got the information just in one gmail account and one of the corporate accounts.

    I really appreciate any help or guidance you can provide.
    Best regards

    March 3, 2018 at 3:02 pm #920817
    Mike

    Hey merril,
    I recommend installing WP Mail Logging plugin to see if there are any errors with your wordpress php mail, I have found this very useful in the past.
    Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    March 4, 2018 at 7:38 pm #921125
    McGawain

    Hello! I have similar issues, i have tried the following solutions offered in support threads with the following results:
    The basic situation is that we get no mail from the contact form, and the client gets the message from the auto responder.
    —-
    With this inserted in the functions.php, we get the contact forms message, that we are supposed to get, but the client gets nothing from the auto responder.
    function change_cf_from() {
    return ” (Email address hidden if logged out) “;//
    }
    add_filter(‘avf_form_from’, ‘change_cf_from’, 10);
    ———-
    With the same code inserted as above, but the mail address changed from (Email address hidden if logged out) to (Email address hidden if logged out) (which is our real mail address), We then get the email we are supposed to get, and we also get the mail that the autoresponder should send to the client, but the client get,again, nothing.

    Could anyone help me so that i get my mail and the client gets his mail? Thank you in advance!:)

    • This reply was modified 6 years, 8 months ago by McGawain.
    March 5, 2018 at 10:35 am #921381
    Victoria

    Hi McGawain,

    Could be that php nail is not working for you. You might want to consider using an SMTP plugin and/or use Contact Form 7.

    Best regards,
    Victoria

    March 5, 2018 at 3:56 pm #921530
    McGawain

    i am using smtp.

    March 6, 2018 at 4:03 am #921997
    Mike

    Hi,
    When using SMTP, your host’s anti-spam filter becomes an issue.
    Please check with your host, as their filter may require that your email be the “From” value, for SMTP is authenticated and only an authorized address is permitted to send through that SMTP gateway.
    If so this code to the end of your functions.php file should solve:

    add_filter('avf_form_from', 'avf_form_from_mod', 10, 3);
function avf_form_from_mod($from, $new_post, $form_params) {
    $from = " (Email address hidden if logged out) ";
    return $from;
}

    But please check first, as they could require something different.

    Best regards,
    Mike

    October 5, 2018 at 2:56 am #1018092
    swazzi

    Hello, I just went live with my site and neither contact form is working. I can see that this has been a problem for a while. Please help?!

    Both forms go to the thank you page, but no email arrives. I have tried changing the address… I also did not get the WP password reset email.

    it’s a gmail address.

    (Email address hidden if logged out)

    October 5, 2018 at 3:44 am #1018094
    Mike

    Hi,
    If I understand correctly, you are having your contact form mail sent to a gmail address, when you test did you use a non-gmail address sent from the form?
    Please try installing the WP Mail Logging plugin, and test again it will capture the error messages.
    Then afterward please start a new thread and include a admin login in the private content area so we can take a closer look.
    As this is not your thread your login info will not be private in this thread.

    Best regards,
    Mike

    October 10, 2018 at 7:23 am #1019812
    yohanna16

    Hi,
    I have several contact forms on my site and they are not working.
    I receive the auto responder, but not the notification email.
    I have tried both gmail account and my domain email, but still no form.
    When I tested with contact form 7 plugin I did get the form, so it seems to be theme related.

    I also installed the WP mail logging plugin, but I don’t get any error messages.

    Any ideas?

    thanks for your help,
    Yohanna

    October 11, 2018 at 3:34 am #1020120
    Mike

    Hi,

    @yohanna16    , I recently saw a issue were the user included a html tag in the title field of a check box element which seemed to be braking the form. The solution was to remove the html and un-require the form elements and save, then the elements could be set to required again and save again. Are you adding links or “strong” tags in your contact form titles?
    If this doesn’t help, Please open a new thread so we can assist, and include your admin login in the Private Content area, but as this is not your thread your login info will not be private.

    Best regards,
    Mike

    October 11, 2018 at 7:19 pm #1020445
    yohanna16

    Hi Mike,
    Thanks for your insights. No I have not been including an html tag in the title field of a check box element, links, or strong tags in the contact form titles. Only text.

    Starting a new thread now with login details.

    Appreciate your help!
    Yohanna

    October 12, 2018 at 5:42 am #1020588
    Mike

    Hi,
    Thank you, we will close this now as it’s quite old.

    Best regards,
    Mike

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