Tagged: CONTACT FORM, email
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AuthorPosts
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June 24, 2014 at 4:54 pm #283123
Hello,
The contact form does not seem to be working for me on any of my pages. Once the contact form is filled in, it sends the auto-reply but does not send the message to the receiving email address.
I use microsoft exchange and the emails work fine. I have upgraded to the latest ENFOLD version.
Can you please advise?
Thanks,
WJune 24, 2014 at 10:37 pm #283283Hi!
Try this plugin just to discard if the issue is theme-related or not:
https://wordpress.org/plugins/contact-form-7/Best regards,
JosueJune 24, 2014 at 11:45 pm #283308Thanks.
I installed the plugin, created a for but still does not work.
Thanks,
W- This reply was modified 10 years, 6 months ago by Walrus11.
June 24, 2014 at 11:46 pm #283311This reply has been marked as private.June 25, 2014 at 12:33 am #283331That discard any problem with the theme. Have you tried using a gmail/yahoo recipient? maybe is something with the address you are using right now.
Best regards,
JosueJune 26, 2014 at 5:53 pm #284201I tried with hotmail and the form works fine. It looks like microsoft exchange has an issue with script type emails. I’m contacting them now and will post the solution / workaround soon.
Thanks for the support and direction.
WJune 26, 2014 at 7:07 pm #284232You are welcome, we looking forward to hearing from you :)
Regards,
JosueDecember 12, 2014 at 5:31 pm #367352Hi, I’m sort of having the same problem. The contact form sends the e-mail correctly when I address it to my gmail. But when using our own domain, it doesn’t work.
Any ideas on this issue?
December 13, 2014 at 1:38 pm #367672Hey!
Have you tried using the Contact Form 7 plugin? If it still doesn’t work with the plugin then it has something to do with the email configuration. Please contact your hosting provider.
Regards,
IsmaelFebruary 19, 2015 at 10:23 am #398743Hi Ismael,
I am also having this issue, can you advise as to what we should be asking our hosting provider about in terms of using the built in wordpress contact form builder that comes with MCE? or using the ENFOLD contact form if they are not sending emails?
I am using google apps for email services, please let me know what I need to be verifying from my hosting company.
thanks awesome makers of ENFOLD ~!
ENB..//
February 19, 2015 at 12:04 pm #398803Hey!
Have you tried using Contact Form 7 plugin Josue recommended here – https://kriesi.at/support/topic/enfold-contact-form-not-sending-emails/#post-283283
Cheers!
YigitMarch 3, 2015 at 12:16 am #404857Hi,
I am having the same issues with contact forms on my site. I have tried both Enfold’s native contact form shortcode and Contact Form 7. I have also changed the email address receiving the forms to a Gmail address instead of an Exchange account.
However, neither Enfold’s native contact form nor Contact Form 7 is working on published pages. I create pages, test them in preview mode, and get the forms to work. But when I publish the pages, the forms stop working.
Could you please let me know what might be happening?
- This reply was modified 9 years, 9 months ago by Erich617.
March 3, 2015 at 1:44 am #404879@erich617, try the following: attempt to recover your password at the wp-login.php page and check if you get the recovery mail message.
Best regards,
JosueMarch 3, 2015 at 1:50 am #404886I did that and received the recovery mail message.
March 3, 2015 at 2:39 am #404901Good, now add this at the very end of your theme / child theme functions.php file:
function change_cf_from() { return "wordpress@YOURWEBSITE.com"; } add_filter('avf_form_from', 'change_cf_from', 10);
Then make another test with the Enfold form.
Cheers!
JosueMarch 3, 2015 at 5:55 pm #405272I did that, and it is still not working. The Message Sent Label is not appearing, and the form results are not being emailed.
March 3, 2015 at 6:06 pm #405281Hi,
Can you please create us a WordPress administrator account? post it here as a private reply.
Regards,
JosueMarch 3, 2015 at 6:10 pm #405283This reply has been marked as private.March 3, 2015 at 8:47 pm #405392Hi, I am having the same problem as above – the emails are not being received when sent to an email address as the same domain as the website. I am receiving them when I test with a different email.
March 3, 2015 at 9:40 pm #405425Hey!
Try increasing the memory allocated to PHP to at least 128M (currently 40M):
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHPRegards,
JosueMarch 3, 2015 at 11:08 pm #405476I have done that, but the form still does not seem to be working.
March 4, 2015 at 4:55 am #405545Hey!
It’s very strange that the server allows you to send messages from the WP recovery but not from the forms, normally forcing the “from” value to (Email address hidden if logged out) does the fix but this doesn’t seems to be case, as a final discardment try running this PHP mail test:
https://www.conetix.com.au/support/article/simple-php-mail-testIf that doesn’t goes through please contact your hosting support.
Regards,
JosueMarch 6, 2015 at 1:32 am #406771I have absolutely no clue how to run that test. The “instructions” make no sense to me.
March 6, 2015 at 9:32 am #406879Hi,
Hand me a FTP account via private reply.
Regards,
JosueMay 4, 2015 at 7:29 pm #439224So yeah… I’m having this problem too.
I sent a testmail with the “Check Email” plugin and WordPress is able to send emails to the domain emailaddresses, but the Enfold contact forms aren’t sending anything.
Wordpress 4.2.1
Enfold 3.1.3May 4, 2015 at 7:32 pm #439227May 4, 2015 at 7:38 pm #439232It works now, but this sets the sender to always be ” (Email address hidden if logged out) ” now; I need the sender to be the client email address :|
May 4, 2015 at 8:05 pm #439253Hi!
That’s a server limitation, they are only allowing outgoing emails to be from that address.
Regards,
JosueMay 4, 2015 at 8:19 pm #439262Thanks for the help! Stupid hostingprovider… :(
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