Viewing 12 posts - 1 through 12 (of 12 total)
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  • September 2, 2022 at 2:00 pm #1363636
    Lion73
    Guest

    In Color Section when background image is set to Fixed, Centered and Streach to fit on desktop and phone it’s OK but on tabled the image is not resized correctly and looks grainy! Version 5.1.2 also does not fix this bug.

    September 2, 2022 at 2:09 pm #1363638
    Yigit

    Hey,

    Thanks for contacting us!

    Could you please post a link to your page where we can see the issue as well?

    Best regards,
    Yigit

    September 2, 2022 at 4:14 pm #1363677
    lion73

    Hi Yigit, my site is under construction and is not online.
    But I’ve made some pages visible for you to see the problem.
    See below…

    September 2, 2022 at 4:23 pm #1363679
    Yigit

    Hi,

    I cannot reproduce the issue on desktop browser and unfortunately I do not own an actual tablet. I asked my teammates to check your pages on tablet.

    Please reply to this thread so it is added back to our queue :)

    Best regards,
    Yigit

    September 2, 2022 at 5:30 pm #1363681
    Lion73
    Guest

    Yes, problem is only on tablet

    September 4, 2022 at 12:19 pm #1363790
    lion73

    Yigit..are there any news?

    September 5, 2022 at 5:50 pm #1363960
    Yigit

    Hi,

    I could reproduce the issue on your website using browserstack, though, I could not reproduce it on my testing installation. I shared the link in private content field below.

    Unfortunately, no one from the team seem to have an actual tablet so I am trying to find a way. This thread is not going to be forgotten :)

    Thank you for your patience in the meantime!

    Regards,
    Yigit

    September 6, 2022 at 4:07 pm #1364074
    lion73

    Ok I await news…

    September 12, 2022 at 10:29 am #1364685
    Ismael

    Hi,

    We have checked the site on an iPad Pro simulator, which should emulate the actual device, but we are not able to reproduce the issue. The background image of the color section is resizing correctly and it seems sharp enough for the tablet screen. Please check the screenshot below.

    Screenshot: https://1drv.ms/u/s!AjjTfXSRbKTvxA6vbwv_rTZc61Gj?e=nE7MlV

    What is the actual model of the tablet device where you are testing this?

    Thank you for your patience.

    Best regards,
    Ismael

    September 12, 2022 at 1:09 pm #1364749
    lion73

    HI, I know, if you try to reproduce the problem on a software emulator the problem is not seen (I had also tried) but on real devices it exists.
    However, the color sections on the page are not the ones in the screenshot but are further down.
    I tested it on iPad (6th generation) Model number: MR7J2TY/A

    September 19, 2022 at 4:31 pm #1365558
    Lion73
    Guest

    Any news?

    September 23, 2022 at 1:18 pm #1366112
    Yigit

    Hi,

    Thanks for your patience!

    I unfortunately could not get my hands on an actual tablet, though, I came up with an idea that I initially could not come up with. Could you please create temporary admin logins and post them here privately? I will try to fix the issue on your website using https://www.browserstack.com/ since I could reproduce the issue there :)

    Best regards,
    Yigit

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