Enfold Child White board settings

[creativeopole]

After updating WordPress to version 5.5.1, it causes a white board and no settings to appear in the template settings.
Updating Enfold does not help, and also updating via ftp.

[Victoria]

Hey creativeopole,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

[fusionxs]

Hi. I am also having exactly the same issue when I try to update WordPress to 5.5.1 whilst using Enfold 4.7.6.4.
The sidebar options in “Enfold” all disappear.

I have tried disabling all my plugins but that didn’t resolve the issue.
I have also tried updating WordPress to 5.5.1 and then Enfold to 4.7.6.4 but that didn’t work.

The website I am working on is currently in a staging location and I have created a new admin user account for you (login details provided in the private content box below)

If you can take a look it would be greatly appreciated as I have no idea what to try next.
I do have a backup of the website to roll back to so feel free to try anything you think might help.

Many thanks

[Victoria]

Hi fusionxs,

I am getting this:
Access to ****.co.uk was denied
You don’t have authorisation to view this page.
HTTP ERROR 403

Best regards,
Victoria

[fusionxs]

Hi Victoria

Apologies. That would be due to a security plugin I use that blocks logins from unknown IP addresses.
I have now disabled that so please try again now.

Thanks

[Rikard]

Hi fusionxs,

Thanks for that. I can see the theme options fine on my end, could you try using a different browser, or an incognito/private window in your current browser please?

Best regards,
Rikard

[fusionxs]

Hi Rikard

Yes you would as I had to roll back to the previous version of WordPress but as soon as I updated to WordPress 5.5.1 the menu options disappeared. I tried this several times and had to roll back each time.

Strangely, I have just tried updating to WordPress 5.5.1 again today and this time all is working ok. Not sure what has changed and why it is now working but my issue has been resolved.

Thanks for looking at it though.

Kind regards

[Jordan Shannon]

Hi,

I’m glad this was resolved. If you need additional help, please let us know here in the forums.

Best regards,
Jordan Shannon

[Author]

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