Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • July 27, 2022 at 8:53 am #1359520
    Paul Zugmayer
    Guest

    Sehr geehrte Damen und Herren,

    wir verwenden Enfold Child auf unserem geschlossenen Blog: https://bazuba.partners/

    Wir benutzen das Plugin MailPoet um unsere User über neue Blog-Beiträge zu informieren.
    Leider ist es so, dass im Newsletter der Vorschau-Text der Blogbeiträge nicht angezeigt werden, obwohl die vom Newsletter-Tool gezogen werden sollte.
    MailPoet hat das analysiert und meinte, dass der Fehler nicht bei Ihnen liegt und wir uns an den Theme-Hersteller wenden sollen.

    Können Sie uns da weiterhelfen?

    July 28, 2022 at 12:56 pm #1359687
    Yigit

    Hi Paul,

    Thanks for contacting us!

    I am not one of the German speaking moderators so I hope you do not mind me replying in English :)

    Are you using default editor to create your posts or Advanced Layout Builder? Also, have you tried adding excerpt manually into the excerpt field – https://imgur.com/a/neA8aed? :)

    Best regards,
    Yigit

    July 28, 2022 at 3:24 pm #1359703
    Paul Zugmayer
    Guest

    Hi Yigit,
    thanks for your answer. I am using the Advanced Layout Builder and am also using the excerpt field. Still no luck.
    Best regars,
    Paul

    August 1, 2022 at 4:00 am #1360043
    Nikko

    Hi Paul,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    August 2, 2022 at 3:16 pm #1360317
    bazuba
    This reply has been marked as private.
    August 3, 2022 at 5:30 am #1360402
    Nikko

    Hi Paul,

    I tried to login however I’m getting this error:

    Unbekannte E-Mail-Adresse. Überprüfe sie noch einmal oder versuche es mit deinem Benutzernamen.

    Please check.

    Best regards,
    Nikko

    August 3, 2022 at 6:37 am #1360413
    bazuba
    This reply has been marked as private.
    August 4, 2022 at 5:54 am #1360562
    Nikko

    Hi Paul,

    Thanks for giving us admin access.
    I tried to check on the plugin however since this is the first time I used the plugin and it’s a bit overwhelming.
    Can you give us steps on how you usually do things so we can try to reproduce it on our end? I’ll be testing it on a new install to make sure that there’s no conflict with other plugins.

    Best regards,
    Nikko

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.