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  • May 12, 2016 at 9:56 pm #631623
    Denti

    Hi,

    after the update suddently the setting options disappeared. I´ve first updated WP and then after my site messed up, I´ve updated Enfold manually over FTP and the problem has not been solved. Then I´ve copied the code snipped into “functions.php” and then deleted it because I tried to hard refresh the site and actually the site got normal then but the setting options still stayed away. Please take a look at the backend and help me to get the options back.

    Thanks in advance!

    May 12, 2016 at 10:17 pm #631635
    Basilis

    Hi Denti!

    can you please share for us FTP also?
    It might be useful to update the theme again.
    Please do let us know if you have done any changes to the theme also.

    Thanks a lot for your time and patience

    Regards,
    Basilis

    May 12, 2016 at 10:29 pm #631644
    Denti

    Hi Basilis,

    please find attached the ftp login. There are some changes on the theme like header changes etc. in the functions.php and some Quick CSS snippets, but nothing new.

    Thanks Denti!

    • This reply was modified 8 years, 7 months ago by Denti.
    May 16, 2016 at 7:36 am #632784
    Ismael

    Hi,

    Which specific options are not working? I checked the site and it looks fine. Did you update the header.php file in the child theme folder? Make sure that you’re using the latest version of that file.

    Best regards,
    Ismael

    May 16, 2016 at 10:19 am #632816
    Denti

    Hi Ismael,

    Thanks for your response!

    I mean the options in the area when you click on “Enfold Child” on the left side. Usually you have all the options for header, footer (colors, Quick CSS etc.) But they disappeared now. I can´t change things like Fonts, colors etc.

    I did the update over FTP directly into the folder “Enfold” and did not leave out a specific file like header.php or so. I just overwrote all files by the files which came with the update.

    What a pity not be able to upload a screenshot for you, then you would see it immeadiately..

    May 16, 2016 at 10:29 am #632823
    Denti

    Hi again,

    I figured out, that when I disable the plugin “WPML CMS” it works and I see all the options again, but when I activate again the options disappear.
    I did not update the plugin, so what do you think, would it get fixed when I buy the update of WPML?

    Thanks!

    May 17, 2016 at 11:51 am #633651
    Andy

    Hi,

    it should get fixed when using the newest version. If not we and WPML support are here to help.

    Best regards,
    Andy

    May 20, 2016 at 12:01 pm #635838
    Denti

    Hi Andy,

    I´ve updated WPML and the problem has been solved!
    Thanks for your support!

    Best Regards!

    May 23, 2016 at 4:33 am #636513
    Rikard

    Hi,

    Great, glad you got it working :-)

    Regards,
    Rikard

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