Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 23, 2016 at 5:23 pm #602653
    JohnMYates

    Hi

    with Enfold-Child active no menu shows on Mobiles / Tablet with Enfold active it does. (using Enfold 3.5.1 )

    I have checked all relevant settings (I think) …

    • Header Mobile Menu Activation is set to Smartphones and Tablets (problem remains if set to Smartphones only)
    • Hide Mobile Menu Submenu Items is not ticked (makes no difference if it is)

    Other things I have tried…

    • I have reinstalled this version of the theme – in case there was an install problem.
    • Installed an earlier version of the theme (3.4.7) problem is the same
    • Deleted all code in Quick CSS
    • Checked no code entered in Child Stylesheet (style,css)
    • Checked no code entered in Child Functions (functions.php)
    • Tried a number of snippets suggested by your team in the forum – e.g. to check that colours are not white on white
    • We use the theme on a number of sites and this is the only one with the problem

    Many thanks in advance for any help you can provide.

    John

    March 23, 2016 at 6:30 pm #602713
    Jordan

    Hey John!

    Thanks for reaching out to us!

    Could you please provide us with a link and login credentials to the site, so we can investigate the issue further. You can place the information in the Private content section of your reply.

    Cheers!
    Jordan

    March 23, 2016 at 7:58 pm #602770
    JohnMYates

    Access details provided.

    March 23, 2016 at 8:01 pm #602772
    JohnMYates

    Oops typo – correct access details

    March 24, 2016 at 6:55 pm #603349
    Yigit

    Hi!

    Can you please try re-updating the theme via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/
    There seems to be an issue with JS files at the moment.

    Cheers!
    Yigit

    March 29, 2016 at 11:53 am #604394
    JohnMYates

    Hi Yigit

    I deleted the Enfold folder (but not the child theme) and uploaded the files using Filezilla. All files transferred ok – with no errors.

    However, the problem remains the same.

    Worth noting (might possibly be related) that on the Firefox browser (both PC version and Android version) the logo doesn’t resize correctly. On Microsoft Edge (PC), Chrome (PC and Android) and Safari (PC) the logo does resize but the still menu doesn’t show once we drop below the desktop size window.

    Thanks for your ongoing help

    Regards John

    March 30, 2016 at 12:39 pm #605111
    Andy

    Hey!

    there might be some corrupted files, so please delete all theme files COMPLETELY via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Keep all plugins deactivates when trying it again.

    Cheers!
    Andy

    March 30, 2016 at 2:23 pm #605175
    JohnMYates

    Hi Andy

    Sorry – still not working.

    With all plugins disabled…

    I deleted the enfold-child and enfold folders. Then downloaded from ThemeForest a new version of the Enfold theme and from this site a new version of the enfold-child. I then uploaded both via FTP (Filezilla)

    Problem remains the same – with Enfold-Child active the menu does not display on the mobiles & tablets.

    I have now reset all options in both the Enfold theme and Enfold-Child themes and still no menu shows on mobile for Enfold-Child theme.

    If I had any hair I would be pulling it out. Any ideas?

    Many thanks for your continuing support.

    regards

    John

    March 30, 2016 at 2:58 pm #605207
    JohnMYates

    Hi Andy / Yigit

    Just tried starting from scratch – so new wordpress install, load of Enfold & Enfold Child and all appears to be working fine.

    Happy to keep working with you, if you wish, to identify the source of this problem – else I will simply carry on working on the new instance.

    Many thanks for your help.

    Please let me know if you want to keep trouble shooting the /dev/ site?

    regards

    John

    March 31, 2016 at 5:09 am #605625
    Rikard

    Hi John,

    Something must have gone wrong on your first install if it’s working now after you have started from scratch. We don’t need to investigate further but thanks for being willing to help, much appreciated. Please let us know if you should need any more help on the topic.

    Thanks,
    Rikard

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