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  • July 13, 2021 at 9:40 am #1309897
    Rose_Porta

    Hello,
    recently we found a problem with Firefox and the Enfold text-block. When we want to edit the text-block, we get this error in the element preview
    Screenshot-2021-07-13-at-09-20-55
    What seems to happen is that all the elements from one side all end up in the text-block. A quick fix we found is to click on the standard editor and then back to the advance Layout-Editor. Then the text-block works, but we get an error in the console.

    Screenshot-2021-07-13-at-09-41-44

    The problem appears on every side with the text-block, but only in Firefox.

    What we tried:
    – Deactivate all plugins
    – Remove custom short-code Elements
    – deactivate enfold custom Elements

    Sometimes we get this problem temporary removed when we deactivate the Enfold custom elements. But the problems is only resolved for the user saving. When someone else edits the same side, the problem appears again. The problems seem to have appeared around the time we added a custom enfold short-code element.

    Best regards

    July 14, 2021 at 8:58 am #1310079
    Ismael

    Hey Rose_Porta,

    Thank you for the inquiry.

    We cannot reproduce the issue on our end but we found an error in the browser console, which may or may not be related to the issue. Please check the screenshot below.

    Screenshot: https://postimg.cc/cvT9Hv9d

    This is the error:

    Cannot resolve parent frame. Use fallback values Interframe.js:32
    k Interframe.js:32
    o index.js:412

    Do you have any idea which script or plugin generates this error?

    Best regards,
    Ismael

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