Viewing 9 posts - 1 through 9 (of 9 total)
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  • September 10, 2015 at 8:21 pm #501303
    Jox

    I logged on to my site this morning after noticing that the home page was missing a few things, such as the full width easy slider. Logged in I can’t access anything Enfold. Under the ‘Enfold’ customization part it doesn’t load the sidebar menu. The visual page editor doesn’t display either, and I can’t switch between that and default. Anything you can help me with will be much appreciated!

    September 10, 2015 at 8:23 pm #501304
    Jox

    I’m using WordPress 4.3

    September 11, 2015 at 8:46 am #501478
    Rikard

    Hi,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    September 11, 2015 at 4:33 pm #501775
    Jox

    Sure thing!

    September 12, 2015 at 3:29 am #501922
    Ismael

    Hey!

    Please update the theme to the latest version because the current version in your installation is not compatible with the latest version of WordPress. Latest version of the theme is 3.3.2.

    Regards,
    Ismael

    September 13, 2015 at 11:12 pm #502414
    Jox

    Is there any way I can save all my current theme settings and custom css to update it? Because I have a lot and I would hate to lose all of that.

    September 14, 2015 at 5:53 am #502478
    Rikard

    Hey,

    Your theme settings will be safe and your CSS will be too if you have added it in a child theme or in Quick CSS. If you have modified any core files in a parent theme they will be overwritten on updates and you will have to move them to a child theme to keep them safe: http://kriesi.at/documentation/enfold/portfolio-item/create-a-child-theme/

    Regards,
    Rikard

    November 6, 2015 at 8:27 pm #531645
    Jox

    Rikard,

    I do not have a child theme set up, but most of my edits were done in Quick CSS or the Enfold interface. Is there any way to keep those settings? I have nearly 2 years worth of customizations in there and don’t want to lose them all.

    November 8, 2015 at 6:11 am #531983
    Ismael

    Hi!

    Those settings should be safe when you update the theme but you should create a restore point or a backup of the site, just in case. Please contact your hosting provider.

    Best regards,
    Ismael

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