Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 16, 2017 at 4:44 pm #734178
    abparenteau

    I posted this query on another person’s tread and was asked to supply my site’s private credentials so tech support could look into this. I can save a page template in Avia builder, but when I attempt to place it on another page, I get an error message.

    The other thread said to update to the latest version and I believe I am at 3.8.2, not 3.8.4, but am not seeing that an update is ready for my site (checking ‘theme update’).

    I would love any help you can offer!

    January 16, 2017 at 4:59 pm #734193
    Yigit

    Hey Brigitte,

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Yigit

    January 16, 2017 at 6:15 pm #734271
    abparenteau

    Thanks, Yigit. Looks like that worked and I have the latest version. But, that didn’t clear up the issue I’m having with the Avia Template feature. When I attempt to load a template, I get a messages saying it can’t be done. Can you help with this?

    January 16, 2017 at 6:51 pm #734288
    Yigit

    Hi!

    Can you please try updating the theme manually? It still seems like you are using an older version

    Regards,
    Yigit

    January 18, 2017 at 4:09 pm #735389
    StormWebDesign

    Hi, I’m experiencing this issue too. I’ve just manually updated the theme and installed the transient cleaner plug-in but when I try to add a page template I get the following message: Error fetching content – please reload the page and try again

    Can anyone please help?

    January 18, 2017 at 4:11 pm #735390
    Yigit

    Hey!


    @stormwebdesign     Can you please start a new thread and attach temporary admin logins in private content field? If you post them here, they will be visible to creator of this thread as well

    Cheers!
    Yigit

    January 18, 2017 at 4:12 pm #735391
    abparenteau

    Yigit. Indeed I didn’t have the latest version. Now that I do, it is working perfectly. Thanks!

    • This reply was modified 7 years, 11 months ago by abparenteau.
    January 18, 2017 at 4:16 pm #735394
    StormWebDesign

    Hi Yigit,

    Thanks for your support. I’m sure that others will welcome a solution to this too.

    Here are my details

    January 18, 2017 at 4:41 pm #735414
    Yigit

    Hey!


    @abparenteau     Glad it is working fine now :) Let us know if you have any other questions or issues!


    @stormwebdesign     You are currently using an older version of the theme (3.8.2). Please update Enfold to the latest version 3.8.4 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    Cheers!
    Yigit

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