Viewing 11 posts - 1 through 11 (of 11 total)
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  • May 14, 2020 at 3:40 pm #1212968
    MarEverse

    Hi team,
    I searched for quiet some time about an issue I have on a website made with the theme Enfold and Avia builder. I found some related topics in the forum, implemented these but none of them could resolve my problem. On older Apple devices, the menu is covering the logo or even not visible at all, or text is partially invisible, or a block is not shown. It happens in Safari browser on Apple but also on Chrome browser on an Apple. I am a bit lost what to do next. I am considering moving to another theme, but I hope I do not have to go this far. On Android or Windows, all is responding as configured. As well on the latest IOS devices it is ok. Please can you help me? I am running the latest theme update (manually done) 4.7.4.

    • This topic was modified 5 years, 10 months ago by MarEverse.
    May 15, 2020 at 5:44 pm #1213352
    Victoria

    Hey Marianne,

    Here is the code you can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

    
@media only screen and (min-width: 768px) and (max-width: 1024px) {
  .menu-item {
    display: none;
  }
  .av-burger-menu-main.menu-item-avia-special, #menu-item-search {
    display: block;
  }
}

    If you need further assistance please let us know.

    Best regards,
    Victoria

    May 15, 2020 at 11:01 pm #1213472
    MarEverse

    Hi Victoria,

    Thank you very much for your reply.
    I did as suggested, but unfortunately, this is not resolving the issue. Still missing text blocks, menu and even partial text lines (meaning only showing horizontal half of the text). Very weird. Even the burger menu icon is not responding, not opening. Browser cache cleared.
    At the moment, I left the code in the quick css as mentioned. What can we do next?

    thx!
    Marianne

    May 17, 2020 at 5:58 am #1213751
    Rikard

    Hi Marianne,

    I checked your site on an iphone 5 but I can’t see any problems, could you post a screenshot of what you are seeing on your end and which device you are using please?

    Best regards,
    Rikard

    May 18, 2020 at 1:30 pm #1214028
    MarEverse

    Hi Rikard,

    I have the issue occuring on:
    IPhone 7
    IPhone 11
    IPad IOS 10.3.3

    But working perfect on IPhone XS & MacBook Pro 13inch 2017! As well on IPhone 5 as you checked.

    Printscreens in link private content, these are from the Ipad IOS 10.3.3 but the results are similar on the Iphone 7 and 11.

    thanks,
    Nadine

    May 20, 2020 at 3:58 am #1214481
    Rikard

    Hi Nadine,

    Thanks for that. I can’t see our theme installed on your site though? If you are having problem with the GeneratePress theme then please reach out to their support.

    Best regards,
    Rikard

    May 20, 2020 at 1:15 pm #1214645
    MarEverse

    Hi,

    That one is to check the printscreens, you have to logon to be able to see https://dinit.be/ios/.

    Pls find the credentials of the site Comarte with the I-device issues as well now.

    thanks and sorry for the inconvenience, Hope this is clear.
    Nadine

    May 25, 2020 at 1:21 pm #1216113
    MarEverse

    Hi,
    Is there any update pls? Do you manage to check the printscreens? Else I will start to move to another theme.
    thanks!
    Nadine for Marianne

    June 4, 2020 at 6:43 pm #1219492
    Victoria

    Hi MarEverse,

    Could you please clear the cache, check again and get back to us.

    The code for the main menu seems to work as it should.

    Best regards,
    Victoria

    June 5, 2020 at 11:22 am #1219743
    MarEverse

    Hi Victoria,

    Cache cleared and it seems there is less data not showing but still there is on the IPad. And th hamburger menu is not working on the Ipad (not opening).
    Thanks for your feedback but as I had to wait almost 2 weeks, we already started moving to another theme. So I guess you can close the ticket.

    Kind regards,
    Nadine and Marianne

    June 8, 2020 at 7:00 pm #1220569
    Victoria

    Hi MarEverse,

    Sorry that your experience with Enfold was worse than what you expected.

    I hope you can build a great website.

    Best regards,
    Victoria

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Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘Enfold/Avia not compatible with IOS – Apple devices? Lay-out disrupted.’ is closed to new replies.