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  • June 28, 2016 at 2:25 pm #654221
    imokweb

    As suggested in this thread, I opened another topic

    Avia Layout Builder not working properly

    The Enfold Avia Builder is not working. It gives a 404 error in the file admin-ajax.php
    Check the video for details.

    It seems to work on mostly every server, besides one that I’ve found it’s called A Small Orange. They offer a super fast hosting service.
    I tried to address this issue with their support team. This happend 3 weeks ago. Now all the Enfold install sites under ASO hosting are doing this problem. Possibly it happened after a wordpress update. Other themes like Jupiter and more (usng Visual Composer) are running fine under ASO.

    The support team said that they are happy to solve the issue but they need to know the reason. I’d like you to investigate a bit this matter and let them know so they can optimize their service for Enfold theme. My guess is that now, everybody using Enold at ASO is experiencing the same issue.

    Here’s a part of the support ticket chat with ASO:

    3:00:00 PM However, I would suggest you to contact the theme vendor and check the fix for it.
    3:00:03 PM Istvan I already did
    3:00:12 PM Sumith V What did they say?
    3:00:19 PM Istvan and it’s working with every other server that we’ve got
    3:00:36 PM Istvan 4 more hosting providers in 4 different regions of the world
    3:00:45 PM Sumith V Then try changing the resources for the domain imok.biz
    3:00:53 PM Istvan and the theme provider said that it should be running fine
    3:01:17 PM Istvan what exactly needs to be changed?
    3:01:32 PM Istvan because the resource limit is not reached
    3:01:43 PM Istvan it’s a per request resource something
    3:02:23 PM Sumith V I do not know. It is your theme which needs the resource and I am just a web advisor, I just checked this with them and they say to contact theme vendor and check the resource what is needed and the website requirements, so that we can check this from our server.
    3:02:46 PM Sumith V Also, you can learn more about our resource usage by going to the URL given below:
    kb.asmallorange.com/customer/portal/articles/1966546-cpu-resource-usage

    Also, it is a pretty urgent matter because I already have upset clients and not working websites.

    Thanks for your help!
    Istvan

    • This topic was modified 8 years, 5 months ago by imokweb.
    June 30, 2016 at 4:16 pm #655356
    Yigit

    Hey imokweb,

    You are currently using an older version of the theme, 3.1. Please update Enfold to the latest version 3.6.1 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    Best regards,
    Yigit

    July 5, 2016 at 12:01 am #656790
    dwillems

    We are also having this same issue.

    A couple weeks ago there was an issue with our menus. We were unable to edit them. Our web host logged into our WordPress account and updated our site to the latest version of WordPress, along with updating all of our plugins. This fixed the menu issue, however we then started seeing the issue with the Avia Builder continuously loading, leaving us unable to edit any of our content.

    We have since updated Enfold to the most recent version of the theme, and also double checked all plugins. It has not solved the issue. Our tech guy is away for 2 more weeks and we have some fairly upset clients on our hands. We need this issue fixed ASAP.

    Another point worth mentioning is that we are using a child theme. I don’t know if this somehow needs to be updated as well? We are not well versed in website development, so some help and direction would be very useful for us.

    Thank you.

    July 5, 2016 at 12:26 am #656792
    dwillems

    We would also be perfectly happy to have someone go in and take a look at what is happening in order to help us fix it. Details are below in the private section.

    July 5, 2016 at 10:03 am #656922
    Rikard

    Hi,

    Please try following the suggestions listed here: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

    Best regards,
    Rikard

    July 5, 2016 at 7:03 pm #657213
    dwillems

    Hi Rikard,

    Thanks! Everything seems to be working again. The only pressing issue we have left is the written code for the buttons doesn’t seem to be working (please see link attached in private content).

    Under each product is a short description, then a button that is supposed to be linked to the appropriate page. Since doing the update, the button just shows up as written code. Any idea how to fix this?

    Thank you!

    July 7, 2016 at 12:50 am #657796
    dwillems

    Please help? Still not sure why the shortcode isn’t working properly inside the excerpt section?

    July 8, 2016 at 5:30 am #658284
    Ismael

    Hi,

    The portfolio grid do not accept shortcode. You have to modify the config-templatebuilder > aviashortcodes > portfolio.php file if you want to enable it. Look for this code around line 482:

    $output .= "
<div class='grid-entry-excerpt entry-content' $markup>".$excerpt."</div>
";

    .. replace it with:

    $output .= "
<div class='grid-entry-excerpt entry-content' $markup>".do_shortcode($excerpt)."</div>
";

    Note that enabling shortcodes might break the layout of the grid.

    Best regards,
    Ismael

    October 12, 2016 at 5:18 pm #698421
    Luc

    Hi, I have probably the same problem, not exactly. On every page of my website, the admin-file puts ajax.php slows much loading time of 1.49sec my pages just for this file is huge. I followed all your recommendations, cache, tested several browsers … I have the latest version of WordPress and the latest version of your theme (3.8). I also tested without any plugins, the problem remains the same. the site is one http://carafermetures.com/
    Have you any advice for me?

    thanks a lot

    October 13, 2016 at 2:55 pm #698767
    Luc

    to complete my previous post I still had two actions to:
    1) reload the theme in this latest version on themeforest.
    2) I also load a new wordpress (wp-admin & wp-includes + root file).
    I did this this morning the problem is always the same.

    For cons, I have exactly the same test site on another server, the problem does not arise. It is a server configuration issue. it is played at what level? What should I say to the server admin-system problematic?

    an idea ?

    October 16, 2016 at 9:29 am #699481
    Rikard

    Hi,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    October 17, 2016 at 10:19 am #699864
    Luc

    Hi thanks for your message. your login in private section.
    the sys-admin has tested to change server (new hard disk), it’s not better, 1.77s just for admin-ajax.php

    thanks a lot.

    • This reply was modified 8 years, 2 months ago by Luc.
    October 18, 2016 at 8:48 am #700463
    Rikard

    Hi,

    How do you see the load times for that file? I’m not sure if this is a theme related problem either, what happens if you activate Twentysixteen for instance? You could try to delete the cache from your caching plugin and keep it disabled to see if you see any improvements as well.

    Regards,
    Rikard

    October 18, 2016 at 12:18 pm #700594
    Luc

    Hi, as I say before, I emptied the cache, updated the theme, WP …. nothing changes. I see this file loading time in the timeline of my browser.

    Regards

    • This reply was modified 8 years, 2 months ago by Luc.
    October 20, 2016 at 5:39 am #701632
    Ismael

    Hey!

    This ajax file won’t load in the front-end. It is only use in the wp dashboard which is quite common in a WordPress environment. I checked the speed of the site on pingdom and it loads in less than 1 second.

    // https://tools.pingdom.com/#!/eyXAwJ/http://carafermetures.com/

    UPDATE: The file is loaded because it is cached or minified. Do you have any cache or minification plugin installed?

    Best regards,
    Ismael

    October 20, 2016 at 8:41 am #701730
    Luc

    Hi, thanks Ismael, look this screenshot pleased : http://ovh.to/5gy28c9
    that’s the problem.
    thanks.

    October 20, 2016 at 3:35 pm #701920
    Rikard

    Hi,

    I’m almost 100% sure this isn’t theme related so I’m not really sure we can offer you a solution for it, did you try activating a theme like Twentysixteen? What happened then?

    This might be interesting to you: http://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage

    Thanks,
    Rikard

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