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Good day. My client who I use Enfold for her WordPress site started receiving emails from Google that said, “Your page is not mobile-friendly.”
When I click the link in the email it takes me to Google’s Mobile Friendly test. The URL is in the private section of the post.
When I run the test, it keeps coming back with these three issues:
1) Text too small to read
2) Clickable elements too close together
3) Content wider than screenThe website looks absolutely perfect on all mobile devices (Android, Apple, etc.) so I don’t understand why it keeps saying these three errors. There is no where on the site when viewing on a mobile device that shows the text too small or clickable elements close together. And nowhere on the site is the content wider than the screen.
Also, I manage 8 other websites all using Enfold, so I ran this same Google Mobile Friendly test on all 8 sites, and they all came back with the same three issues! Why is Enfold causing this issue? It can’t be a coincidence that all 9 websites I manage using Enfold have the same exact 3 issues from Google. And all websites are updated to the latest version of Enfold.
Can you please help? This client is threatening to dump me, and I’m afraid my other 8 clients will do too once they contact me regarding this issue. So far only this 1 client has contacted me about this. I just paid you over $80 for a new license and support for this client for 12 months and am hoping you can help me.
If you can please go to the URL in the private section of the link, and then once you run Google’s Mobile Friendly test, click on one of the issues and you will see a box open on the right of the page that shows the HTML, Screenshot, and More Info. Maybe you can solve this issue by looking at those details?
I also included a link to a screen shot of apparently what Google sees on mobile and it looks horrible even though the website looks perfect when using my device!
Thank you.
Hey santanin,
The website looks absolutely perfect on all mobile devices (Android, Apple, etc.) so I don’t understand why it keeps saying these three errors. There is no where on the site when viewing on a mobile device that shows the text too small or clickable elements close together. And nowhere on the site is the content wider than the screen.
We can’t tell you that either unfortunately. If you want to make any changes to your site, then we need to see the elements which fit the description which Google is giving you. Please note that this is likely not theme related at all, since I’ve personally got the same “error messages” on sites which are not running Enfold, and on sites which is not even running WordPress.
If you need further clarification on why the test is returning these “errors”, then please reach out to Google directly, as we can’t answer for their test.
Best regards,
RikardThank you for looking into this and for your fast reply! Before I reached out to you, I contacted Google a few days ago and I asked them about this. Google told me to contact the theme author, which is why I just paid for a new Enfold license so I could email you for support. Google said it’s an issue on the theme’s end, not on their end.
I have been working on this all day and found some interesting things I am hoping to get your feedback on.
The message from Google said the the “page” was not mobile friendly, not the entire website. So, I used the Google Mobile Friendly tool on a sample of web pages from the website and I discovered that only some pages fail Google’s Mobile Friendly test, while some pages pass Google’s test!
In the private section of my reply, I put direct links to some of the pages that pass the Google Mobile Friendly test, and some pages that do not pass the test.
Based on what you see in the pages that pass vs. the pages that fail, do you have any other thoughts what may be causing the issue with Google?
A few other points I wanted to pass along…
1) Could there be specific elements from the Avia Layout Builder from the Enfold theme that may be causing Google to fail some of the pages? One page that failed Google’s test is the Home page, which uses a bunch of Avia Layout Builder elements. And one page that passed Google’s test is the About page, which uses only a few Avia Layout Builder elements.
2) Another point, all pages of the website have the same header, menu, and footer. And since some pages successfully pass Google’s test, the problem cannot be with the header, footer, or menu. This leads me to believe that the issue must be caused by one or more specific Enfold elements on the pages, right?
3) Another interesting thing is that for all the pages that failed Google’s test, it was the SAME three issues. Doesn’t that mean some kind of Enfold element is causing the page to fail Google’s test?
I am hoping this new information will help you think of other potential reasons why this is happening. I can’t contact Google again because they already said to contact you. But I feel like the fact that some pages pass the test and some pages fail the test that the root cause must be with specific Enfold content elements, right?
Any ideas or thoughts would he extremely helpful.
Thank you very much as always!
Hi,
Thanks for the update. It’s remarkable to me that a company like Google can’t just point to an actual problem which their test fails on, but simply refers you to us to do all the hard work. We can only guess to be honest with you, and to date I haven’t been able to find any elements which are too small to read, or anything else that they point out as being a problem, on any of the sites I’ve checked. Until we know what the actual problem the test has, then we can’t do much about it unfortunately.
Best regards,
Rikard
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