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  • #1239522

    Logged into admin today and found the Enfold menu items are missing. Everything else is working and visible, just these menu items for the Enfold section.

    #1239523

    missing

    #1239596

    Hi erron,

    Have you updated to Enfold 4.7.6.3? if not yet, please update it.
    If it’s already using that version and still not working, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1239705

    Upgrade did the trick, thank you.

    #1239869

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

Viewing 5 posts - 1 through 5 (of 5 total)
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