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Hi,
Like others before I am unable to use the page builder due to admin-ajax.php returnign a 404 error.
I have disabled all plugins, installed the latest version of enfold and tried on multiple browsers. Could you please now investigate.
@ladante have you protected you wp-admin directory with a .htaccess file by chance?
Hi,
We are still investigating why this is happening. If you would like to help us out then please contact your hosting provider and ask if they can see why the server is returning a 404 error on that file on their end.
Best regards,
RikardHi Rikard,
I have spoken to the host who does not think it is a problem at his end. However I wonder if some of the disabled functions (disable_function) listed in the private link may help? We really do need to get this sorted out as currently we can;t use the site and it is costing us business.
@ladante if my business would be in danger I would hire an expert rather than hoping the theme developer might be able to localize a non-theme related issue only because he is nice, willing to help and curious to see what is causing that issue.
A 404 error is either the result of a missing file (not found) or is used to deny access on purpose without telling the reason which is done by firewalls and security software like e.g. suhoshin. Kriesi is responsible for his theme not for 3rd party plugins, server issues or user inexperience. I just read “you don’t think” and “the host don’t think”. How about taking the next step beyond “thinking”? Explore – debug – know. Your host seems to be one of the cheap mass providers not willing to help. If they would be as generous as Kriesi the would dig into it.
Even you can test things by deactivating all plugins to see if the issue persist with enfold only. And you could post the whole and exact error message shown in the log files. And you can tell the community more about the installation like installed plugins and technical setup. There are some experts out there willing to help. But you have to move. If you don’t you are the one risking his own business.
PS: Do you by chance use cpanel? Is mod_security active? Than you might already have found the reason and you need to whitelist admin-ajax.php from mod_security.
Sorry mensmaximus, who are you and who asked you? This is a support request to Kreisi becasue their page builder does not work in a standard server configuration and the problem is reported in the forums by multiple users on multiple occasions across multiple versions.
For the record, I don’t expect Kreisi to fix it becasue they are being nice, I expect them to fix it becasue it is a paid for product that is expected to work and I don’t expect to have to pay somebody to fix a premium product that is within it’s support lifetime.
As it happens I’m an experienced WordPress developer. I have looked at the problem with another experienced WordPress developer and have had the webhost look too. I’m not a systems administrator though, and if there is some nonstandard server configuration required, I’d expect Kreisi to have this documented. I have other work to do and don’t expect to have to spend hours troubleshooting something that isn’t but should be working.
- admin-ajx.php is there and not being blocked by the server. In fact it can be accessed be other WordPress functions
- the .htaccess file is the standard WordPress .htaccess file and contains no modifications, that applies to all .htaccess files within
- I have followed the advice given in the article that relates to this problem here http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/ including the bit that says “Still not working? Please open a new ticket in the support forum with admin login details for your installation supplied in private, and we’ll have a closer look at if for you”
So I’m not sure exactly what you think I’ve missed here?
@ladante I am a user trying to help people either by providing fixes or by opening their minds that they may be wrong and a reported issues is not what they think it is. Enfold is running on thousands of servers without issue. The few people reporting the 404 issues may all have the same problem with their environment as I tried to explain to you.
You can’t blame the manufacturer of your computer for it not starting up if the main power supply of your city went down. You can’t blame the car manufacturer for your engine not starting if you forget to buy some fuel. You need to understand that the issue you and few others describe is not caused by Enfold. Because if it would it would happen to everyone with a standard server configuration. But it does not. I have provided you with some possible reasons you can check.
I bet it takes 15 minutes to isolate the root cause by
1. disabling all plugins
2. connecting to the server shell using SSH and tailing the php error log
3. opening a page in wp-admin and launching the layout builder and watching the php error log in this very moment
4. and if it does not happen with pure enfold repeating step 3 each time a plugin gets activatedFrom my experience your issue is related to a secure server setup and one of the security rules gets triggered with a certain payload in an url. In some cases those issues can be “solved” by putting
define('CONCATENATE_SCRIPTS', false );into wp-config.php. However this would not prevent the problem to occur again if the payload increases due to an other plugin.If you don’t want to take this road because you think it is an Enfold issue that’s fine with me. I have done everything I can to help someone in trouble. Much luck!
@mensmaximus, I appreciate your input but your original comment about ‘not thinking’ and making the assumption I had not already followed the steps provided by Kriesi and attempted to troubleshoot myself was rather inflamatory. I will put it down to the language barrier. If you follow the link above that Kriesi themselves provide you will see I did all that they asked, including escalating to the support forum.
What I would expect at this point is someone from Kreisi to come forward and say “This problem is often due to X Y Z”. On identifiocation of the problem, would then also expect to find those points within the Kriesi knowledgebase. As it is, the official Kriesi advice is “disable plugins, update theme, then ask us on the forum”
Hi @ladante,
Thanks for the feedback. We still don’t know why it’s happening unfortunately. The problem here is that it’s intermittent, which makes very little sense. If you would be able to, then please ask your hosting provider if they can see why this is happening. We are not asking for them to fix it, just to let us know if they can see anything on their end when loading a page where the problem occurs.
Best regards,
RikardThanks Rikard,
I have just cloned the site onto another server and it works fine. It seems to me that it may be a problem with cheap hosting – possibly a memory issue or possibly a security issue. Speaking to the host initially he replied that there was nothing blocking admin-ajax.php. I suspect it’s probably cheap reseller hosting and he may not have a huge amount of control over it.
I’m going to throw my findings back to him initially to investigate.
Either way, I think possible causes (such as those suggested by mensmaximus above) should be documented if possible as this does seem to be a common problem.
I’ll feedback when I have more information
Regards
Christian
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