Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 10, 2026 at 7:00 pm #1494935
    Roberta

    Hi Enfold Support Team,

    We’re running into an issue where the 2025 accordion on this page is not working:
    https://wearesrna.org/shaping-the-future/research/funded-research-publications/

    The toggle items don’t show at all in both the Avia preview and the front-end, with no clear trigger. It also seems random which toggles disappear.

    What we’ve tried so far (no change):
    • Checked whether special characters were causing issues (removed/adjusted)
    • Reviewed the content inside the toggles for anything unusual
    • Rebuilt the accordion and created a brand-new one
    • Still seeing the same behavior (missing toggles)

    Could you please take a look on your side? We’d really appreciate it, as this section is currently blocking updates.

    Thank you in advance.

    Best,
    Roberta

    February 11, 2026 at 6:22 am #1494960
    Ismael

    Hey Roberta,

    Thank you for the inquiry.

    The toggles seem to be working correctly when we checked. Did you figure out the issue? Please see this short clip showing the toggles.

    Best regards,
    Ismael

    February 11, 2026 at 8:29 am #1494967
    Roberta

    Hi Ismael,

    Thanks for checking and for the clip. Unfortunately, it’s not fixed on our end.

    The issue is that the 2025 accordion should show 11 studies, but only 8 are appearing in both the Avia preview and the front-end. Please see the screen share recording, which shows the missing items.

    You’ll also notice in the video that when we try to reorder/move certain toggles, some of the missing ones may briefly appear—but then other toggles vanish. It’s very inconsistent, and we can’t identify what’s triggering it.

    Could you please take another look based on the recording and advise what might be causing the toggles to randomly drop?

    Best,
    Roberta

    • This reply was modified 1 week, 1 day ago by Roberta.
    February 12, 2026 at 6:10 am #1495010
    Ismael

    Hi,

    Thank you for the update.

    Looks like a large number of html tags have been used or added within each toggle. Please review the last entry as well as the other entries that were removed and check for any invalid html. Make sure all tags are properly closed. It’s possible that malformed html is breaking the toggle layout and causing the last entries to disappear. Let us know the result.

    Best regards,
    Ismael

    February 13, 2026 at 9:58 am #1495054
    Roberta

    Hi Ismael,

    Thanks for the prompt response. Would you mind giving an example of this and what you’re seeing? I thought I had checked the html and everything looked fine on my end.

    Thanks again!
    Roberta

    February 16, 2026 at 8:23 am #1495119
    Ismael

    Hi,

    There was text in the toggle content that used brackets, e.g., [2/7], [3/12], etc, which WordPress interprets as shortcodes. You should avoid using them. You can replace the brackets with parentheses ( ). We applied this change to the toggle content and it fixed the issue, now showing all toggle items.

    Best regards,
    Ismael

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