Enfold Accordion Toggles Randomly Missing (Preview + Front-End)

Hi Ismael,

Thanks for checking and for the clip. Unfortunately, it’s not fixed on our end.

The issue is that the 2025 accordion should show 11 studies, but only 8 are appearing in both the Avia preview and the front-end. Please see the screen share recording, which shows the missing items.

You’ll also notice in the video that when we try to reorder/move certain toggles, some of the missing ones may briefly appear—but then other toggles vanish. It’s very inconsistent, and we can’t identify what’s triggering it.

Could you please take another look based on the recording and advise what might be causing the toggles to randomly drop?

Best,
Roberta

• This reply was modified 4 weeks, 1 day ago by Roberta.

Hi Ismael,

Thanks for the prompt response. Would you mind giving an example of this and what you’re seeing? I thought I had checked the html and everything looked fine on my end.

Thanks again!
Roberta

Thanks, Ismael, this was helpful. However, since yesterday we’re running into a much bigger issue: the Avia Layout Builder won’t load. It just keeps spinning indefinitely when we try to edit existing pages, and the same happens when we try to create a new page.

https://share.vidyard.com/watch/okSNMuPopQXogWjUfiN2oe

At the moment we’re unable to make any changes in the backend because the builder never finishes loading.

Could you please help us troubleshoot this?

• This reply was modified 2 weeks, 1 day ago by Roberta.

Hi Ismael,

Thank you so much for looking into this further.

We have not installed any new plugins recently. However, we have been updating existing plugins, as well as the Enfold theme. The last changes we pushed from our dev environment to live were the Enfold theme update and the Yoast plugin update five days ago, and we believe that may be when this issue started.

What I find especially interesting is that I checked our dev site, and the builder appears to be working properly there, while the issue is happening on our live site. I’m sharing the dev login credentials below as well in case it is helpful for comparison.

One other thing that may be worth mentioning: last month I made a change to the functions.php file because our EveryAction (our nonprofit CRM we use for donations, data collection) forms that are embedded throughout our website had stopped working on the backend (same issue, infinite spinning, but just on the pages were the forms were embedded). I added a script there to fix that issue, and it resolved the problem. Since everything was working fine afterward, I do not think that is the cause here, but I wanted to mention it just in case it may be relevant. I’m also sharing the code changes below for reference.

Unfortunately, as a very small nonprofit, we do not have in-house developers. I am largely self-taught and far from an expert, so I would be very grateful if you could please help us identify what is causing this issue and what might be going wrong. We edit our site on a daily basis, so not being able to access or use the builder properly is a significant issue for us right now.

Thank you again for your help, we really appreciate it.

Roberta