Viewing 15 posts - 1 through 15 (of 15 total)
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  • June 16, 2022 at 11:23 am #1355470
    mediaformers

    Hi

    Since Enfold 5.0 there is a problem with Layerslider Background Videos (only in Safari browser). When starting the page, a section of the video is visible for a short time (1 sec.) in the lower right corner (it is not the poster image). Only then the video starts in fullscreen mode. In Chrome and Firefox this effect does not occur. What can be the cause?

    Thanks for your review.

    Regards, Mike

    June 18, 2022 at 6:12 pm #1355700
    Mike

    Hey mediaformers,
    Thanks for your patience and the link to your site, but I’m not seeing this in Safari v15.4 on Mac Monterey v12.3.1
    What version are you using?

    Best regards,
    Mike

    June 19, 2022 at 12:15 pm #1355755
    mediaformers

    Hi Mike
    Thank you for your reply. We are using Safari 15.5 and Monterey 12.4, so the latest versions. What can we do?

    Best regards,
    Mike

    June 19, 2022 at 2:21 pm #1355762
    mediaformers

    Addendum: The problem occurs in all browsers in mobile mode (tablet and smartphone). On desktop only in Safari.

    Regards
    Mike

    June 19, 2022 at 9:18 pm #1355780
    Mike

    Hi,
    Thanks for the feedback, I updated my Mac to Safari 15.5 and Monterey 12.4 and tested on desktop and in responsive design mode for iPad & iPhone, but could not reproduce.
    I don’t have an actual iPad iPhone, but I tested on my Android phone in Chrome and could not reproduce.
    I’m not sure why you are seeing this, try clearing your browser cache.
    Please note that testing with iPads & iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

    Best regards,
    Mike

    June 20, 2022 at 11:40 am #1355828
    mediaformers

    Hi Mike
    That is strange. Of course I have already cleared the cache and history.
    Now I have updated another Macbook Pro to Safari 15.5 and Monterey 12.4. The error now occurs here as well (it didn’t before). Actually it should occur after the update also with you. Incomprehensible!

    What to do next?

    Best regards,
    Mike

    June 20, 2022 at 12:05 pm #1355832
    Mike

    Hi,
    So you had another Mac with Safari v15.4 that didn’t show the error, but now that it’s updated to Safari 15.5 it does so the error?
    I have asked the rest of the team to check if they have a Mac, can you please post a screencast of the error so we can compare.

    Best regards,
    Mike

    June 20, 2022 at 2:04 pm #1355842
    mediaformers

    Hi,
    Yes exactly. Another Macbook Pro 2020. The error occurred only after the update.
    Regarding screencast: Can I attach a file or do I have to upload it to a cloud server (Dropbox?).

    Best regards,
    Mike

    June 20, 2022 at 11:10 pm #1355906
    Mike

    Hi,
    Please upload to DropBox and add the link below in the Private Content area, thanks.

    Best regards,
    Mike

    June 21, 2022 at 9:27 am #1355957
    mediaformers

    Hi Mike
    see private content..

    Thx
    Mike

    June 21, 2022 at 12:28 pm #1355993
    Mike

    Hi,
    Thank you for the screencast, this will help our team with their testing, thank you for your patience.

    Best regards,
    Mike

    July 17, 2022 at 11:32 am #1358596
    mediaformers

    Hi
    any news on that?

    Thx
    Best regards,
    Mike

    July 19, 2022 at 12:22 pm #1358761
    Mike

    Hi,
    Thanks for your patience, one other Mod checked with Safari, but was not able to reproduce, I asked again today for further feedback, thank you for your patience

    Best regards,
    Mike

    August 27, 2022 at 11:36 am #1362920
    mediaformers

    Hi
    Me again.. Any news on that?

    Thx
    Best regards,
    Mike

    August 27, 2022 at 2:09 pm #1362930
    Mike

    Hi,
    Unfortunately, the team was unable to reproduce the issue on your site with their iPhones, but since we have not had any other reports of this, perhaps is an iPhone 13 specific issue?

    Best regards,
    Mike

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