Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 11, 2020 at 11:02 pm #1236748
    Illingco

    I just get the spinning circle from your theme (since I enabled that, otherwise it would be white screen). Back end works fine. Error included here. Please advise as our store site is down!!!

    August 11, 2020 at 11:05 pm #1236749
    Illingco

    Should mention I installed it, then FTP rolled back to 4.7.6.1. Still not working.

    August 12, 2020 at 4:10 am #1236805
    Robbymail

    I have the same problem, Can’t adjust anything in the pages and the widgets don’t expand anymore.
    Restore everything to 4.7.6.1. nothing helped either … hope you adjust this soon

    Enfold menu also does not open and cannot set anything anymore

    Also Word Press Send me this error

    WordPress versie 5.5
    Huidig thema: Enfold (versie 4.7.6.1)
    Huidige plugin: (versie )
    PHP versie 7.4.8

    Foutdetails
    ===========
    Een fout van het type E_COMPILE_ERROR werd veroorzaakt op regelnummer 51 van het bestand /home/strijdtenl/domains/strijdtegenmisbruik.nl/public_html/wp-content/themes/enfold/functions.php. Foutmelding: require_once(): Failed opening required ‘config-layerslider/config.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’)

    • This reply was modified 4 years, 4 months ago by Robbymail.
    August 12, 2020 at 3:16 pm #1237010
    Illingco

    Yes, I’ve had errors the last 3-4 updates, and all I get is Kriesi does not know what is happening. Comforting. Kriesi, you need to step this up before you start losing customers. Please advise ASAP.

    August 13, 2020 at 3:20 am #1237206
    Rikard

    Hi Illingco,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 13, 2020 at 3:20 am #1237208
    Rikard

    Hi Robbymail,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    August 13, 2020 at 10:19 pm #1237576
    Illingco

    Strangely, got it running again by working with hosts cache plugin (SG Optimizer). Seems a conflict somewhere with your theme and their plugin. And it happens every time I upgrade Enfold….

    August 15, 2020 at 7:35 am #1237990
    Rikard

    Hi Illingco,

    Thanks for the update, I’m glad that you got things working again. Maybe you could try clearing the cache from the plugin in question and leave it disabled on the next update to see if that changes anything? As far as I know you are the only one of our customers experiencing this particular problems, so it’s likely that the cause of it is due to something local on your site.

    Best regards,
    Rikard

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