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Viewing 22 posts - 1 through 22 (of 22 total)
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  • January 14, 2020 at 4:18 pm #1173418
    Blatze

    Waited for this update so hard and now the important problem has not been fixed, although it was promised! 😭

    My already closed inquiry:
    https://kriesi.at/support/topic/cookie-consent-problem-with-woocommerce-card/

    What is going wrong?

    January 15, 2020 at 10:17 am #1173874
    Ismael

    Hey Blatze,

    Thank you for the update.

    Did you disable or toggle the Performance > File Compression settings after updating the theme? We can’t reproduce the issue on our own installation. The cart works properly even without cookie consent.

    Best regards,
    Ismael

    January 15, 2020 at 12:50 pm #1173944
    Blatze

    Yes, I tried it deactivated and tried it active again…
    Did not work… I put something into the cart and when I open the cart it is empty :(

    January 15, 2020 at 2:17 pm #1173995
    Günter

    Hi,

    Checking your site I get a js error in reCaptcha API: Invalid site key or not loaded in api.js. Disable reCaptcha or enter a valid key and verify it.

    Using FF and windows, clearing browser cache and all cookies I get the message bar and after accepting cookies I can add an article to cart, reload the page and goto cart the article is in the cart. As I do not want to login I cannot check the checkout page. But the cart remains.

    Try to clear your browser cache and/or use a new private window and check.

    Best regards,
    Günter

    January 15, 2020 at 2:23 pm #1173999
    Blatze

    ok, I found out, if I am logged in it works the previously inserted products even reappear, but if I am logged out and try to open the cart it is empty..

    Have you tried it logged out on your own installation?

    Best

    • This reply was modified 4 years, 10 months ago by Blatze.
    January 15, 2020 at 2:35 pm #1174008
    Blatze

    Hi Günter,

    thank you for your response.Is the recaptcha from enfold? because I already have deactivated recaptcha in Enfold.. don´t know, where this error come from.. :(

    To use the cart must be possible even if I do not accept cookies! This is a necessary cookie and it is everytime OK! even with the new law…
    cache was cleared before, every time I tried….

    January 15, 2020 at 4:46 pm #1174591
    Günter

    Hi,

    I tried to reproduce the problem on my dev server – not able. It works fine for me also when refusing cookies.

    I see js errors from a button plugin.

    Also I see, that paypal is adding and deleting cookies.

    Try to disable all plugins except Enfold and WooCommerce – clear server and browser cache and check. Then enable one plugin after the other and check.

    And also have the developer console open and check for js errors.

    Best regards,
    Günter

    January 15, 2020 at 6:26 pm #1174635
    Blatze

    Ok, I made a complete new installation ONLY plugin is woocommerce with Enfold and Demo Content Enfold 2017.
    Cookie Consent is set to “must opt in (only necessary Cookies activated)”

    Have the same issue!

    When I try it again and login before, it works fine and all products I put in are suddenly there!

    January 15, 2020 at 6:31 pm #1174637
    Blatze

    if I logout the cart is empty again….

    January 15, 2020 at 6:34 pm #1174638
    Blatze

    this happens if I ignore the cookie consent and if I reject it…
    If I accept the Cookies everything works fine!!

    January 16, 2020 at 12:22 am #1174717
    2funky

    Hi,

    I can confirm the problem on Chrome, MS Edge and Opera.
    When i’m logged in, it also works.
    When I’m not logged in, I have to approve cookies before I can keep the content in the basket

    You can try testing the demo below.
    I experience the problem on several pages – see below.

    BR, Pete

    18-01-2020 update.
    solved for me, by Advanced Options + Use as a simple message bar without cookie logic

    • This reply was modified 4 years, 10 months ago by 2funky.
    January 20, 2020 at 3:29 pm #1176332
    Günter

    Hi,


    @Blatze

    Please check https://kriesi.at/documentation/enfold/privacy-cookies/#default-cookie-and-services-option-settings for a closer description to “Default Cookie Behaviour”.

    As it says: User must opt in for Cookies to work.

    There are browser and js security restrictions to access and remove cookies – you only get info about the cookie name, but not the path. Enfold tries to remove cookies only in path “/” by default. As my dev surrunding is on a localhost the site is called with localhost/xxxx – and WC adds their cookies to path xxx. Therefore the cart worked for me, on your site WC uses path “/” and therefore cart cookies are removed – as expected until accepted.

    As long as user does not explicitly accept cookies – or if user disallows cookies later – Enfold removes them if possible. We decided to use this strict implementation to be on the safe side for all users.

    What you are talking about would be an option: Accept essential cookies on pageload, user must opt in for other cookies.

    I will add this feature request to our repo and will check with Kriesi for an oncoming release.

    Best regards,
    Günter

    January 20, 2020 at 3:48 pm #1176335
    Blatze

    HI Günter,

    if it really like that this is big mistake! Because necessary Cookies like cart cookies are always allowed! There is no problem for this cookies with GDPR or other europen laws… and it is NOT possible to choose these Cookies in the Cookie consent banner, so I don´t think this is correct!! If this was what you programmer wanted, why is there no possibility to accept just these cookies?? This doesn´t make any sense…..

    And this is the second thread I opened for this problem, why does nobody told me this before?

    January 20, 2020 at 3:57 pm #1176337
    Blatze

    How should a visitor use this? If he can´t choose only the necessary cookies to work? He nned to accept cookies for GA or GMaps to use the cart?? Really?
    or is there a way to let them choose these cookies I don´t know? Then please let me know.

    Best Kim

    January 20, 2020 at 6:08 pm #1176375
    Günter

    Hi,

    It is clearly explained in the docu:

    Option User must accept and must opt in, only essential cookies selected

    If a user does not address the settings and only accepts cookies the site will have all basic functions excluding external services – this is an intuitive behaviour and what a user would expect.

    As everything is blocked until user clicks the accept button this is GDPR compliant (there are discussions, but many people interpret the rules that a user cannot refuse essential website cookies).To allow website owners to be on the safe side using add_theme_support(‘avia_privacy_basic_cookies_unchecked’); will also uncheck the 2 toggles.

    And also:

    Only the 2 toggles “permanent hiding message bar” and “enable essential cookies” selected, all other unchecked, services blocked until user accepts settings.

    There is no need to accept other cookies like GA for WC cart to work.

    Best regards,
    Günter

    • This reply was modified 4 years, 10 months ago by Günter.
    January 20, 2020 at 8:41 pm #1176421
    Blatze

    Yes only essential Cookies selected and the cart cookie ist an essential cookie, because the shop does not work without it?

    January 20, 2020 at 8:49 pm #1176427
    Blatze

    I don´t know how to explain it more than I already have done…

    Where is the Logic?! A visitor can choose that maybe Google Maps cookies are ok and f.e. Google Analytics are not ok but a visitor can NOT choose that ONLY the WC Cart cookies are ok? Why is the option missing to choose only these cookies? Sorry, but this doesn´t make any sense for me…

    I think people who don´t want to be tracked by Google maybe want to use Onlineshops? Or should those people never use an online shop anymore??

    January 20, 2020 at 8:53 pm #1176431
    Blatze

    Could I have another opinion here, please? I just can’t believe it 😱

    January 21, 2020 at 10:22 am #1176632
    Günter

    Hi,

    We will add an option “Accept essential cookies on pageload, user must opt in for other cookies”.

    This will allow essential cookies by default (like WC cart, enfold cookies) and user must opt in for other services.

    Should be in 4.7.3.

    Best regards,
    Günter

    January 21, 2020 at 3:45 pm #1176794
    Blatze

    Ok, I hope that goes quickly. 🙏
    This is so important for european users of enfold and woocommerce…

    Best KiM

    January 22, 2020 at 7:30 am #1177017
    tholtmann

    Thanks Günter! Awesome. Never thought that this could be the reason. Even this sounds logic from your side as a software company, we have to agree with the others. Users are totally anoyed of the cookie buttons – and they ignore it. Result. Every eCommerce looooooses business.

    WE WILL CHANGE THE DESIGN OF THE COOKIE POP UP MEANWHILE!

    Torge

    January 23, 2020 at 4:36 pm #1177721
    Yigit

    Hey,

    Günter has already added this option and it will be available in next version.

    I am marking this thread as resolved for now. If you guys have any other questions or issues, please feel free to start a new thread under Enfold sub forum :)

    Best regards,
    Yigit

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Viewing 22 posts - 1 through 22 (of 22 total)
  • The topic ‘ENFOLD 4.7.1: Cookie (Consent) Problem with Woocommerce Cart still exists 😱’ is closed to new replies.