Viewing 7 posts - 1 through 7 (of 7 total)
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  • October 21, 2018 at 10:12 am #1024471
    FRCM

    I keep getting this message:

    Last time we checked the token we were not able to connected to Envato:
    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)

    I followed your instructions but the tokens are not working for any of my enfold sites?

    Help!

    October 21, 2018 at 8:54 pm #1024595
    Dax

    Same problem here

    October 22, 2018 at 8:48 am #1024738
    FRCM

    Hello again,

    I updated the tokens and ended up putting an extra tick in the checkbox: Verify Purchases You’ve Made (this wasn’t in your instructions which only suggested ticking 6 checkboxes).

    24 hours later I checked and by adding this extra tick seems to have worked for all 7 of my Enfold purchases now.

    I am surprised however no one responded to this ticket :-( which for me is a first.

    Cheers

    October 22, 2018 at 9:24 am #1024744
    Yigit

    Hey,

    Sorry for the late reply! Our devs suspect that Envato stores cookies with login data/connection data in the browser and therefore might block requests. Trying in incognito mode – https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en helped other users who had the same issue so please try that :)

    Best regards,
    Yigit

    October 26, 2018 at 10:22 am #1026683
    iWrkrs

    This worked for me indeed!

    November 21, 2018 at 2:09 pm #1036054
    antoniasondermann

    Hey,
    after the new update 4.5 the submenus on my website are no longer working. I tried to delete it and make it new. But there was no change.
    The intern navigation link with #name is no longer working.
    I don`t know what happend. What is your suggestion to repare that function. But a navigation, which is not working is not good.
    Thanks. Antonia

    November 21, 2018 at 5:54 pm #1036212
    Yigit

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
#top .av-submenu-container.av-sticky-submenu {
    z-index: 301;
}

    Best regards,
    Yigit

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