Viewing 7 posts - 1 through 7 (of 7 total)
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  • #1024471

    I keep getting this message:

    Last time we checked the token we were not able to connected to Envato:
    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)

    I followed your instructions but the tokens are not working for any of my enfold sites?

    Help!

    #1024595

    Same problem here

    #1024738

    Hello again,

    I updated the tokens and ended up putting an extra tick in the checkbox: Verify Purchases You’ve Made (this wasn’t in your instructions which only suggested ticking 6 checkboxes).

    24 hours later I checked and by adding this extra tick seems to have worked for all 7 of my Enfold purchases now.

    I am surprised however no one responded to this ticket :-( which for me is a first.

    Cheers

    #1024744

    Hey,

    Sorry for the late reply! Our devs suspect that Envato stores cookies with login data/connection data in the browser and therefore might block requests. Trying in incognito mode – https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en helped other users who had the same issue so please try that :)

    Best regards,
    Yigit

    #1026683

    This worked for me indeed!

    #1036054

    Hey,
    after the new update 4.5 the submenus on my website are no longer working. I tried to delete it and make it new. But there was no change.
    The intern navigation link with #name is no longer working.
    I don`t know what happend. What is your suggestion to repare that function. But a navigation, which is not working is not good.
    Thanks. Antonia

    #1036212

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    #top .av-submenu-container.av-sticky-submenu {
        z-index: 301;
    }
    
    

    Best regards,
    Yigit

Viewing 7 posts - 1 through 7 (of 7 total)
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