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Viewing 16 posts - 1 through 16 (of 16 total)
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  • March 3, 2019 at 1:26 pm #1073940
    Multispace

    On my own website, I got Enfold 4.5.4 running, but on another site I’m working on, the 4.5.4 update doesn’t show up, even when I press ‘Check Manually’ in the Enfold Theme Update tab. It says that the latest version is running. The token is validated, so that’s not the problem and it must’ve updated correctly before to 4.5.3.

    Any ideas?

    Mark

    March 4, 2019 at 7:46 am #1074209
    Rikard

    Hi Mark,

    Please post admin login details in private to the site where this is not working so that we can have a closer look.

    Best regards,
    Rikard

    March 4, 2019 at 12:41 pm #1074328
    Multispace

    Thanks Rikard, see Private Content.

    Mark

    March 5, 2019 at 9:30 am #1074736
    Rikard

    Hi Mark,

    Thanks for that, I get the same result on my end. It might be that the connection from Envato is being blocked. What happens if you deactivate your security plugins and/or caching plugin for instance?

    Best regards,
    Rikard

    March 5, 2019 at 5:12 pm #1074978
    Multispace

    Hi Rikard,
    I tried deactivating caching plugins and Wordfence, but still no update appearing for Enfold.
    Any other ideas?

    Mark

    March 6, 2019 at 9:09 am #1075400
    Rikard

    Hi Mark,

    I’m not sure, it’s working for the vast majority of our customers so it’s likely something local to your site and/or server. Could you try contacting your hosting provider to see if they are blocking traffic from Envato.com maybe? It would likely be a cron-job which is being blocked.

    Best regards,
    Rikard

    March 6, 2019 at 12:37 pm #1075479
    Multispace

    Hi Rikard,
    Ok, I just mailed them about this. We’ll see what they come up with.

    Best regards,
    Mark

    March 7, 2019 at 8:11 am #1075842
    Rikard

    Hi Mark,

    Thanks for the update, we’ll keep the thread open for you.

    Best regards,
    Rikard

    March 7, 2019 at 3:14 pm #1076005
    thepauliewog

    My site will not update to 4.5.4. I have downloaded the file multiple times but still keep getting the same failed installation message. I have tried both through WordPress and through my host with the same results.

    March 7, 2019 at 3:16 pm #1076007
    thepauliewog

    The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…

    Updating Theme Enfold (1/1)

    Warning: preg_match() expects parameter 2 to be string, array given in /home/content/35/9384935/html/wp-admin/includes/class-wp-upgrader.php on line 268

    Warning: file_exists() expects parameter 1 to be string, array given in /home/content/35/9384935/html/wp-admin/includes/class-wp-upgrader.php on line 268

    Warning: strip_tags() expects parameter 1 to be string, array given in /home/content/35/9384935/html/wp-admin/includes/class-bulk-upgrader-skin.php on line 63
    Downloading update from …

    Warning: parse_url() expects parameter 1 to be string, array given in /home/content/35/9384935/html/wp-admin/includes/file.php on line 979

    Warning: stripos() expects parameter 1 to be string, array given in /home/content/35/9384935/html/wp-content/plugins/jetpack/functions.global.php on line 132

    Warning: parse_url() expects parameter 1 to be string, array given in /home/content/35/9384935/html/wp-content/plugins/jetpack/functions.global.php on line 137
    An error occurred while updating Enfold: Download failed. Problem downloading theme
    Disabling Maintenance mode…

    All updates have been completed.

    Go Back to Enfold Theme Panel

    March 7, 2019 at 3:18 pm #1076008
    thepauliewog

    I have attempted to install it as a new theme and not an update. Same results

    March 9, 2019 at 7:56 am #1076625
    Rikard

    Hi thepauliewog,

    If you need help with updating the please open a new thread and include admin login details and FTP login detail in private along with a verification that you have backups of the site.

    Best regards,
    Rikard

    March 11, 2019 at 5:07 pm #1077423
    Multispace

    Got a response from my webhoster and they are not aware of any blocking of traffic to or from Envato.com.
    So I manually updated the theme via ftp and now we have the latest versoin of Enfold at least. Hopefully the update procedure from within WordPress works again with future Enfold updates.

    Mark

    March 12, 2019 at 10:52 am #1077776
    Rikard

    Hi Mark,

    Great, I’m glad you got it updated. Did you create a token for the theme at Envato as well? If so then please add it to the backend of the theme. https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    March 12, 2019 at 4:43 pm #1077858
    Multispace

    Hi Rikard,

    Yes, I did that already before and the token is still there in WordPress.

    Best regards,
    Mark

    March 14, 2019 at 5:37 am #1078528
    Rikard

    Hi Mark,

    Great, let’s hope the automatic updates work as expected from now on then.

    Best regards,
    Rikard

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