Viewing 13 posts - 1 through 13 (of 13 total)
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  • May 10, 2018 at 8:06 pm #954840
    TechMyBiz

    Hi !
    I just made the last update of Enfold (4.3.1) and I have now a black screen for all color section video background on all the pages of our website : http://tech-my.biz
    For example, we use a local .mp4 video on our homepage http://tech-my.biz.
    Here is the link of this video : http://tech-my.biz/transformation-digitale-video.mp4

    How can we fix this problem please ? Is it a quick css parameter to add ? Or a conflict with our configuration of WP Rocket Plugin ? A parameter on Enfold Panel to change ?

    For information, here is the list of plugins we use :
    – Akismet Anti-Spam
    – BackWPup
    – Block Bad Queries (BBQ)
    – MailChimp for WordPress
    – Mobile Contact Bar
    – Rename wp-login.php
    – Simple Login Lockdown
    – Wordfence Security
    – WP Asset CleanUp (Page Speed Optimizer)
    – WP Rocket
    – WP Sitemap Page
    – Yoast SEO

    Thanks a lot for your answer, do not hesitate to contact me for more details.

    Have a nice day,

    Best regards,

    Jérôme Lacoste
    TechMyBiz Team from France

    • This topic was modified 6 years, 7 months ago by TechMyBiz.
    May 11, 2018 at 12:48 pm #955242
    Victoria

    Hey Jérôme,

    Please refer to this thread for a possible solution.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    May 11, 2018 at 2:38 pm #955311
    TechMyBiz
    This reply has been marked as private.
    May 14, 2018 at 9:41 am #956325
    TechMyBiz
    This reply has been marked as private.
    May 14, 2018 at 10:31 am #956351
    Ismael

    Hi,

    Thank you for the update. I replied to the other thread. I didn’t know that you have one here. Please provide the FTP details because we can’t modify the files from the Appearance > Editor panel.

    Best regards,
    Ismael

    May 14, 2018 at 10:37 am #956354
    TechMyBiz

    Hi Ismael,

    Thank you for your answer ! No problem, you’ll find our FTP credentials in “Private Content” for this post.

    Thanks a lot, do not hesitate to contact me for more details.

    Best regards,

    Jérôme

    May 15, 2018 at 11:13 am #956893
    TechMyBiz
    This reply has been marked as private.
    May 15, 2018 at 3:06 pm #957036
    enesgedik

    Do you have any solution for this bug?
    I have also the last WordPress Version and last Enfold Version.
    Color Section, 100% Height, Background Youtube Video doest work.
    Thx, and best.

    May 15, 2018 at 3:48 pm #957050
    Ismael

    Hi,

    @TechMyBiz: We implemented the code but I can’t check if it’s actually working because of the WP Rocket plugin. Try to purge the cache or disable the plugin temporarily. The fix is already included on version 4.3.2. Please upgrade the theme.


    @enesgedik    : Please upgrade the theme to version 4.3.2. That should fix the issue.

    Best regards,
    Ismael

    May 15, 2018 at 4:15 pm #957070
    TechMyBiz

    Hi Ismael,

    Thanks a lot for your work, all is all right now thanks to you !

    Have a good continuation and congrats to you and Enfold team, we love you’re wordpress theme (the best for us) !

    Best regards,
    Jérôme – TechMyBiz

    May 16, 2018 at 10:27 am #957428
    enesgedik

    @ismael @yigit
    I try it – Issue is not fixed.
    I install the theme on a test website to try it there: https://model3.ch/home/
    Same Problem! Please help me to fix this bug.
    Thx u

    • This reply was modified 6 years, 7 months ago by enesgedik.
    May 17, 2018 at 9:48 am #958054
    enesgedik

    @ismael @yigit
    I try it – Issue is not fixed.
    I install the theme on a test website to try it there: https://model3.ch/home/
    Same Problem! Please help me to fix this bug.
    Thx u

    May 18, 2018 at 5:58 am #958436
    Ismael

    Hi,

    @TechMyBiz: Glad it worked. There’s another issue on Chrome though. Please create a new thread if you encounter that one.


    @enesgedik    : Please create a new thread with the site url and the login credentials. We’ll check it there.

    Best regards,
    Ismael

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  • The topic ‘Enfold 4.3.1: Black screen with color section video background – local video mp4’ is closed to new replies.