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  • January 18, 2018 at 1:32 pm #899125
    gianmarizzi

    Hi,
    after updating I’ve got big video issues.
    I can’t find any video in media library, I can’t upload a new one and, of course, I can’t insert it using the Video media element on page.
    Plus, I’ve noticed the media library shows the pictures only if I click on “file”.
    Thanks for support.

    January 19, 2018 at 5:58 am #899499
    Rikard

    Hey Gian Maria,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 19, 2018 at 9:43 am #899563
    gianmarizzi

    Here you are, but I believe it’s something to fix with a new theme release.

    January 20, 2018 at 9:05 am #900051
    Rikard

    Hi,

    Thanks for that, you are getting a 500 internal server error on admin-ajax.php. I can’t reproduce the error on my local install though, so I think it’s something on the server you are running your site on. Could you try contacting your hosting provider to see if they know the server is throwing that error please?

    Best regards,
    Rikard

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