Viewing 17 posts - 1 through 17 (of 17 total)
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  • June 6, 2016 at 6:24 pm #643529
    djshortkut

    I just updated my website to version 3.6 and am getting this error. Can you please help me fix this asap?

    Fatal error: Cannot redeclare av_mailchimp_check() (previously declared in /home/content/p3nexnas06_data02/56/2160056/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-mailchimp.php:446) in /home/content/p3nexnas06_data02/56/2160056/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/helper-mailchimp.php on line 449

    June 6, 2016 at 6:25 pm #643531
    Linortek

    I have the same issue!

    June 6, 2016 at 6:36 pm #643534
    Swarez

    Same here!!!!

    June 6, 2016 at 6:56 pm #643541
    QWebCo

    Same here. Just upgraded via FTP as normal and can’t access site front or backend.
    Fatal error: Cannot redeclare av_mailchimp_check…
    …wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/helper-mailchimp.php on line 449

    June 6, 2016 at 6:57 pm #643542
    road66

    Same problem.. Any suggest?

    June 6, 2016 at 7:01 pm #643545
    goldengate415

    I upgraded and my site is working fine… but I do not use Mailchimp. From the errors it seems like it might be an integration issue. Have you tried deactivating the Mailchimp plugin temporarily?

    June 6, 2016 at 7:14 pm #643555
    road66

    Cannot deactivate Mailchimp since can’t access site front or backend

    June 6, 2016 at 7:18 pm #643558
    Kriesi

    Hi,

    If you are all receiving the same error then your FTP update was not done properly I am afraid. The best way to fix this is to delete the entire enfold folder and upload the new version. The error indicates that a file that previously was named helper-mailchimp.php and now is named av-helper-mailchimp.php was not removed properly by your FTP tool when updating the folders.

    Best regards,
    Kriesi

    June 6, 2016 at 7:19 pm #643560
    QWebCo

    True: Cannot access front or backend with this error. While is is possible to disable a plugin temp via FTP by changing the file name in the plugins folder. In this case I am NOT using the mailchimp plugin. So that doesn’t work for me…

    June 6, 2016 at 7:32 pm #643569
    djshortkut

    Deleting the entire Enfold folder and then re-uploading enfold via FTP fixed the problem for me as Kriesi suggested.

    June 6, 2016 at 7:37 pm #643573
    road66

    Deleting the entire Enfold folder and then re-uploading enfold.. Solved the problem. Thanks

    June 6, 2016 at 7:37 pm #643574
    QWebCo

    As per Kriesi…
    Via FTP delete the entire Enfold folder. Upload the new v3.6 folder and ALL IS WELL.
    Thanks

    June 6, 2016 at 7:58 pm #643589
    goldengate415

    If you take this approach, do you have to restore all the old settings in Enfold? I have Enfold Child as well….

    This is a nightmare. My site has been down more than 30 minutes now.

    June 6, 2016 at 8:12 pm #643594
    Basilis

    Hi!

    No, updating files through ftp, does not loose your Enfold setting.
    The issues is on the update, so you need to re-uplaod the files through your FTP.

    We are sorry your site is down, but the problem is also on your hosting provider, who caches the files and does not allow the update to run properly

    Best regards,
    Basilis

    June 16, 2016 at 12:15 pm #649154
    mdog8

    Worked for me too!!! Kriesi says the day (and makes the best WordPress theme EVER)!!!!!

    June 17, 2016 at 8:46 am #649653
    Rikard

    Hi,

    Great, thanks for the feedback and sorry for the problem :-)

    Regards,
    Rikard

    September 13, 2016 at 5:39 pm #685954
    djshortkut

    You can close this thread

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Viewing 17 posts - 1 through 17 (of 17 total)
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