Viewing 11 posts - 1 through 11 (of 11 total)
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  • April 6, 2018 at 1:23 am #937973
    lcorcuera4

    Last year I bought Enfold 2017 and everything worked well until now. I’m not able to edit the following widgets: text, custom html and image.

    Help!

    April 6, 2018 at 7:57 am #938081
    Victoria

    Hey lcorcuera4,

    Do you mean on the widgets page or somewhere else?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    April 6, 2018 at 11:21 am #938207
    lcorcuera4
    This reply has been marked as private.
    April 7, 2018 at 6:43 am #938505
    Rikard

    Hi,

    Thanks for the login details, do you have a site/login page URL as well?

    Best regards,
    Rikard

    April 8, 2018 at 5:45 am #938700
    lcorcuera4

    sure: https://infolink-exp.com/wp-admin

    Thank you!

    April 9, 2018 at 11:56 pm #939441
    Basilis

    Hi,

    Please update tot he latest version of Enfold and that will do fix your issues.

    Thank you very much!

    Best regards,
    Basilis

    April 10, 2018 at 12:15 am #939458
    lcorcuera4

    It appears to me that our current Parent Theme (Enfold) Version Number is 4.1.1. Is there a new one?

    April 10, 2018 at 12:46 am #939471
    lcorcuera4

    I just updated the theme. Now we have version 4.2.6 but the problem not solved. I can’t edit my widgets!!!

    April 10, 2018 at 7:31 am #939639
    Rikard

    Hi,

    I’m not sure why that is not working, I very much doubt that it’s theme related though. Please try to add this to your wp-config.php file:

    define('CONCATENATE_SCRIPTS', false );

    Best regards,
    Rikard

    April 10, 2018 at 9:28 pm #940024
    lcorcuera4

    Hi, this was already there :/

    April 11, 2018 at 1:52 pm #940495
    Rikard

    Hi,

    Ok, thanks for the feedback. I think it’s your content which is crashing the widget in some way, since all the other widget seems to be working as they should. Could you try to delete and recreate it to see if it behaves in the same way? Before that you could try the custom html widget with some simple markup in it to see if’s actual working or not.

    Best regards,
    Rikard

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