Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 8, 2020 at 6:15 pm #1191285
    andrea franci
    Guest

    HEllo

    Today I purchased a new license (The second license) for enfold but when I upload the theme it signals me this error: the link you followed has expired. try again

    March 9, 2020 at 6:00 am #1191374
    Rikard

    Hey andrea franci,

    Sorry for the problem and thanks for the details, I can’t see a user though so I couldn’t login to your site. Please provide that as well so that we can have a closer look.

    Best regards,
    Rikard

    March 9, 2020 at 11:38 am #1191432
    andreathebox

    there he is:

    March 9, 2020 at 12:18 pm #1191455
    Yigit

    Hi,

    Your upload max size is currently 16M. Please increase it to 32M. You can check other recommended values here – https://kriesi.at/documentation/enfold/hosting-requirement/. After these changes, you should be able to upload the theme from WordPress dashboard :)

    Regards,
    Yigit

    March 9, 2020 at 1:01 pm #1191485
    andreathebox

    thank’s

    March 9, 2020 at 1:14 pm #1191497
    Yigit

    Hey,

    You are welcome!

    We are going to keep this thread open and wait to hear from you :)

    Best regards,
    Yigit

    March 9, 2020 at 2:40 pm #1191539
    andreathebox

    Hi,
    My hosting manager has increased the upload memory.
    I tried to reload the theme but the error message is the same.

    March 9, 2020 at 3:44 pm #1191552
    andreathebox

    Can you help me with this
    My hosting manager has increased the upload memory.
    I tried to reload the theme but the error message is the same.

    March 9, 2020 at 5:08 pm #1191578
    Yigit

    Hi,

    Could you please post FTP logins here privately as well?

    Best regards,
    Yigit

    March 9, 2020 at 5:25 pm #1191595
    andreathebox

    Hi
    we have find the solution!
    thank’s a lot

    March 9, 2020 at 5:38 pm #1191600
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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