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  • #1047656
    Simon
    Guest

    Hi, I actually want my money back because I thought this would be an easy theme working with, but I just bought it couple of hours ago, installed it localy and everything works fine until I want to create a new page and it says “Update failed” when I press publish and then nothing happens, I turn on wp_debug, no error messages, nothing, I write in the forum and no answer, this kind of support only at a forum when no one is answering is’nt what I thought I would get in support when I bought then theme. Just have a big headache because my company wants a new site and I am stuck with this nonsense problem, have worked with wordpress for over 5 years and never experienced something like this “out of the box and not working problem” and I have no plugins installed even. And when I try to add an Envato private token I get this message:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    #1047717

    Hey Simon,

    I checked your forum thread and it seems like issue was resolved – https://kriesi.at/support/topic/update-failed-when-i-try-to-publish-a-new-page/. Shall we continue there? :)

    Regards,
    Yigit

    #1047747

    It was resolved yes, thanks, is this the only way to get help? by asking others in forum?

    #1047794

    Hi simon_ynnor,

    Glad you got it working for you! :)

    Well, you register at the forum, post your question and our moderators or other users will reply to you.

    If you need further assistance please let us know.

    Best regards,
    Victoria

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