Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 23, 2024 at 4:39 pm #1467682
    Paddy O’dor
    Guest

    I posted a message #1467675 and got a reply from you,
    Now it will not let me reply to you as it says I have no license.
    If I need one how do I get one?
    I have posted connections details below.

    September 23, 2024 at 5:53 pm #1467687
    Mike

    Hey Paddy O’dor,
    If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.
    Please note that using the contact form is not appropriate for support questions.
    If you don’t have a Theme Forest account and don’t have a theme license then you will need to purchase a license which will also give you 6 months of support on our forum to help with any issues.

    Best regards,
    Mike

    September 23, 2024 at 7:48 pm #1467691
    paddyodor

    I am now signed up again

    September 24, 2024 at 9:36 am #1467720
    Rikard

    Hi,

    Thanks for that. What exactly do you need help with? Note that we cannot search threads by their numbers.

    Best regards,
    Rikard

    September 24, 2024 at 12:00 pm #1467738
    paddyodor

    Hi
    I have updated to wordpress 6.6.2 and the Enfold theme released on September 3rd, 2024 – Version 6.0.4
    Since then, the Advanced Layout Builder (Avia), no longer shows in posts (existing or new ones)

    September 24, 2024 at 4:27 pm #1467743
    Mike

    Hi,
    I checked three of your posts and the frontend & backed (ALB) show correctly.

    Pride of Place – Thank You – Schools
    Kinvara Farmers Market – James Egg & Book Stall
    Kinvara Tidy Towns Website

    Please check, and possibly explain your issue further.

    Best regards,
    Mike

    September 24, 2024 at 4:39 pm #1467744
    Mike

    Hi,
    Sorry my error, I see that the ALB elements bar was not showing, you had Lock Advanced Layout Builder For Admins As Well enabled at Enfold Theme Options ▸ Layout Builder, I disabled it for you, now it shows.

    Best regards,
    Mike

    September 24, 2024 at 4:59 pm #1467747
    paddyodor

    Hi There,
    Thank you for that!!
    I had not made any changes? I don’t know if this changed during update? No one but myself has access to this site.

    Please marked as solved and once again thank you very much for solving the issue – great support!!

    Regards Paddy

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  • The topic ‘Enfold’ is closed to new replies.