Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • September 27, 2018 at 4:57 pm #1015387
    Adam Wheeler
    Guest

    Hi,

    I cannot register as our site was built by someone who bought Enfold and who is now not communicative.
    I have two questions of things I would like fixed in the theme and I cannot find them in the Support forum.
    How can I create a login to ask Support if what I need is doable? I believe its a glitch in the theme.
    Thank you

    September 27, 2018 at 5:20 pm #1015396
    Victoria

    Hey Adam Wheeler,

    Do you know the email used to register at the forum or the username?

    I’m afraid you need to be registered at the forum to get support.

    Best regards,
    Victoria

    September 27, 2018 at 5:47 pm #1015405
    Adam Wheeler
    Guest
    This reply has been marked as private.
    September 27, 2018 at 7:27 pm #1015477
    Victoria

    Hi Adam,

    Best regards,
    Victoria

    September 27, 2018 at 8:36 pm #1015507
    Adam Wheeler
    Guest

    Says Password incorrect..
    This is not my account.. (so i cannot reset it)

    Is there any way I can get a support ticket?
    We obviously own the Enfold template and we need some assistance.
    It may be a bug as i feel whats happening should not happen.

    Thank you

    September 28, 2018 at 3:34 pm #1015766
    Adam Wheeler
    Guest

    How about this?

    Can I show you the error I am having and you can just tell me if thats how the Enfold will function, or if its a glitch?

    If its a glitch, I will pursue this further with my web developer and get them to contact you guys.
    If its a normal function of Enfold, I will hire someone to modify it for me.

    Can you do that?

    Thank you

    September 28, 2018 at 4:51 pm #1015791
    Dude

    Hi,

    Yes please post a link to your website and create us an admin account. Please also post a link/description/screenshot of the glitch.

    Best regards,
    Peter

    September 28, 2018 at 5:46 pm #1015823
    Adam Wheeler
    Guest

    ok, thank you..

    What email address shall I use Peter?

    September 28, 2018 at 6:01 pm #1015833
    Adam Wheeler
    Guest
    This reply has been marked as private.
    October 1, 2018 at 6:20 am #1016423
    Ismael

    Hi,

    That is not a glitch. The sort buttons or filters are not related to the lightbox script at all. The lightbox includes all images in the gallery by default and is not going to be affected by the current filter.

    Best regards,
    Ismael

    October 1, 2018 at 3:11 pm #1016655
    Adam Wheeler
    Guest

    Hi,

    Thanks for checking on this for me.

    Then since its not a glitch, is there a way to make it function as I assume it should. or would like it to?

    If I can hire someone to make it work as I need it to, that is fine.

    Thank you for your time.

    Adam

    (Email address hidden if logged out)

    October 2, 2018 at 6:52 am #1016898
    Ismael

    Hi!

    You can re-initialize the lightbox script every time a sort button is clicked and then look for the grid items that are actually visible in the grid container. That is possible but will require modifications that are beyond the scope of support. You may need to find someone to do it for you.

    Related resources:
    // http://dimsemenov.com/plugins/magnific-popup/documentation.html#initializing-popup

    Cheers!
    Ismael

    October 2, 2018 at 3:03 pm #1017092
    Adam Wheeler
    Guest

    ok..

    Thanks again to all those that helped me out.
    I will contact a programmer and see what I can get done.

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