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  • #901789

    I have the Enfold theme and loaded the flat Demo. I have created a child theme and am trying to change the logo. It says it is updated but the logo doesn’t change. When I right click on the logo image and select view image the correct image shows up. I have cleared the cache several times, reloaded the browser and even went in with a different browser. Same result. At the moment I have no caching software running.

    #901824

    Hey Dan,
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Mike

    #902205
    This reply has been marked as private.
    #902471

    Hi,
    Sorry, but I can’t see a list of your threads/posts and thus can’t find the one you posted your login info in. Please include your login info in this thread. Sorry for the inconvenience.
    Also can you include a screenshot of the logo you do want, and the one that you can’t remove.

    Best regards,
    Mike

    #902473
    This reply has been marked as private.
    #902480

    Hi,
    This default logo was set at: Enfold Theme Options > Header > Transparency Logo
    2018-01-24_205640
    I have removed it by clicking the red X and now you logo shows.

    Best regards,
    Mike

Viewing 6 posts - 1 through 6 (of 6 total)
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