Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 18, 2022 at 10:47 pm #1369291
    nuslyz

    Hi,

    I am having trouble editing certain posts because the editing tool is endlessly loading. We have tried investigating plug in, clearing cache, and reaching out to WP support. We have come to the conclusion it is the theme. If someone could help me resolve this issue quickly and effectively that would be great. I can provide temporary log in credentials just let me know what email you’d like to use.

    October 19, 2022 at 2:39 am #1369299
    Nikko

    Hi nuslyz,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    October 19, 2022 at 7:05 pm #1369450
    nuslyz

    Hi there,

    I went ahead and attached the URL down below.

    October 19, 2022 at 7:41 pm #1369455
    Rikard

    Hi,

    Thanks for that. Could you link directly to a post where this problem is happening as well please?

    Best regards,
    Rikard

    October 19, 2022 at 11:56 pm #1369474
    nuslyz

    These are the two links that we have noticed have this issue

    October 20, 2022 at 1:16 am #1369487
    Nikko

    Hi nuslyz,

    Thanks for pointing out the problem pages.
    Your firewall (wpewaf) seems to be blocking the code block you have inserted.
    Try to whitelist your IP and see if it helps, or try any options that will allow you to insert those codes.
    If it does not work, then try using WordPress hooks and conditional tags to insert those codes in those specific pages (or try using a plugin that does this).

    Best regards,
    Nikko

    October 22, 2022 at 1:01 am #1369776
    nuslyz

    Can you please give a little more information about the hooks? The whitelist did not work on our end. We are not the original web designers for this page, so we are not sure which code you are referring to. The temporary login is available for another 3 days.

    October 24, 2022 at 2:15 pm #1369983
    Nikko

    Hi nuslyz,

    To be exact, I’m just thinking of using the wp_footer hook to add the script and then using conditional tags in order to have the script added only to specific pages.

    Best regards,
    Nikko

    October 24, 2022 at 9:51 pm #1370060
    nuslyz

    Can you please give me detailed step by steps

    October 29, 2022 at 5:54 pm #1370651
    Rikard

    Hi,

    Sorry for the late reply. Please try something like this in your functions.php file:

    function nuslyz_add_footer_script(){
    if (is_page( array( 42, 10 ) ) ) {
       ?>
         YOUR SCRIPT GOES HERE!
      <?php
    }
}
add_action('wp_footer', 'nuslyz_add_footer_script', 999);

    Add the ID’s of your pages in the array, and your script where indicated. https://developer.wordpress.org/reference/functions/is_page/

    Best regards,
    Rikard

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