Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 18, 2021 at 6:14 pm #1317363
    EH-Mallorca

    Hello Kriesi team,
    I have the following problem on a customer website:
    if I call the backend on an existing page and want to change something in a text element, it is empty.
    It is not possible to copy text into it, just write it manually. When I save the text, the element is empty again. So saving is not possible either.

    The problem only exists on the home page, the other pages work normally.

    What I tried to troubleshoot:
    – I closed WP and Enfold several times (log-out) and restarted
    – I turned off and restarted my iMac
    – I did a data restore of the backup from yesterday.
    – I reinstalled the Enfold theme

    Nothing has changed or improved. I hope you can help me.
    —————————————-
    ENFOLD 4.8.6.2
    WP 5.8
    php 7.4.22

    August 20, 2021 at 4:32 am #1317546
    Rikard

    Hey Evelyn,

    Thanks for the login details. Please enable debug mode, so that we can try to copy the shortcodes from your front page, to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you, if you give us permission to do so.

    Best regards,
    Rikard

    August 20, 2021 at 12:40 pm #1317627
    EH-Mallorca
    This reply has been marked as private.
    August 22, 2021 at 4:32 am #1317782
    Rikard

    Hi,

    Thanks for the update. I activated debug mode for you, and copied the content to a test page, please see private. I tried removing the Google Reviews section, and the editor started working as it should after that. I’m not sure exactly how you added that though?

    Best regards,
    Rikard

    August 22, 2021 at 3:17 pm #1317826
    EH-Mallorca

    Hi Rikard,
    I removed google reviews and it works again. Great!
    I integrated this via a widget (elfsight.com) with js.code. Thank you so much for your help.

    Best regards
    Evelyn

    August 23, 2021 at 2:43 pm #1317979
    Rikard

    Hi,

    Great, I’m glad that you got things working again, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    August 23, 2021 at 2:54 pm #1317983
    EH-Mallorca

    Everything’s fine – you can close it.
    And many thanks again.

    August 24, 2021 at 6:15 am #1318075
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 8 posts - 1 through 8 (of 8 total)
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